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Aug 26, 2019 6 years ago
Blue
is lonely
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Stim

Hello, I am trying to abandon one of my pets, but it does not appear to take me to the correct link when I attempt to abandon the pet. I have it set up so that a PIN is needed before a pet can be abandoned. So when I click the "Abandon PET NAME" button it takes me to my pets link

Quote
https://subeta.net/pet.php?petid=5912425
with the security PIN confirmation instead of a link to abandon the pet. So when I type in my PIN, it takes me to a page where I can make my pet active, edit description, and do all the other options, but I cannot abandon my pet.

I hope this makes sense. I am not the best at explaining things.

Aug 26, 2019 6 years ago
Horror
made it to the finals!
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Gravestone

I'm having the same problem, and I found a post in the Dismissed Report board (here), so basically if you disable the pin for transferring/abandoning pets, it would work. However, to make it work with the pin enabled, we need to file a ticket to have a UA fix things for us.


Aug 27, 2019 6 years ago
Nuke
is made of stardust
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Geno

Yup, I'm also having this issue, except I filed a ticket and was told I should just disable my PIN because there's no way to tell how long it can take to fix through ticket. So, filing a ticket is not the way to go, and we just have to disable our PINs and have less security. Yikes.

previously Autobot
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Aug 27, 2019 6 years ago
Laurey
is a flower child
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Yeah, I don't really understand either why this needs to be a ticket issue instead of something that can or should be fixed across the site for every user. If there's an issue with the page not accepting PINs at all, that seems like more of a reportable bug than a ticket issue...

(I'm no programming expert or anything, so there could be something I'm missing in that regard, but it just seems odd)

Aug 27, 2019 6 years ago Official
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Destiny
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Dexter

It was listed as a ticket issue because we didn't realize that it was affecting more than just a few people. This board will be left open until we have more information.

Dexter by

Aug 27, 2019 6 years ago
Horror
made it to the finals!
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Gravestone

Glad I'm not the only who felt a little weird about filing the ticket. I filed mine yesterday morning, and so far only received the initial reply for the UA. It seems to be a bigger issue than previously thought. I hope it can be resolved soon.

[edit]oops, too slow. thanks for the update, !


Aug 27, 2019 6 years ago
Mandy
has a massive family
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Haiden

I'm having the same problem, I guess I'll disable my PIN to do it

Aug 27, 2019 6 years ago
Aquarius
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Alexander

I'm also having this problem.

If it helps at all, I tried to update my pin to see if it would resolve but it kept telling me 'That's not your pin.' And now when I try to remove an item from my vault (with a pin) it says 'You've tried this pin too many times today' X)

Aug 28, 2019 6 years ago
Vain
is the EPICON CHAMPION!!!
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Patch

Having the same problem as :c

Aug 29, 2019 6 years ago Official
Spotlight Champion
Destiny
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Dexter

This should be fixed guys!!

Dexter by

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