I have stop going to the forum posting since 7.04am but until now Iam still unable to open gift box, it shows”Oh no! It looks like the prize pool is currently empty. We stock the prizes for these manually, so please check again soon! Your gift box has not been taken so you will be able to try again later.” is it normal?

The free shop (where the boxes pull from) is stocked by Amber, who is more than likely sleeping or living life.it's normal.

Thanks dear for letting me know :)

welcome! Good luck finding those boxes!

Thanks dear you too goodluck finding those boxes :D

locking as this was not a bug