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Mar 29, 2019 7 years ago
Pinocchio
is made of stardust
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Minty

SORRY I couldn't find any other thread about this, nor any information, so my apologies if this is an unnecessary thread. D:

I started up a brand new week-long gold account just last night(after midnight), and when I got on earlier today all evidence of that active GA is gone. I have a message saying "We really appreciate your patience over the last few days, and you supporting the site by having a gold account. As a thank you, we've given you 10 extra days of Gold Account. Thank you!" but as for the actual evidence of that gold account, there's nothing. The user dashboard says nothing, my quests say I've completed 15/10, my leashed pet on the forums is absent, and my username icon is blue.

[edit] I just got the 3-day GA. Not the one the notification promised, nor the one I should have from my medal. I'm filing a ticket and will see how that goes. [edit] Filing a ticket resolved the issue. Hopefully others with the same issue can get it resolved quickly too.

Never let a single tear be shed, my little woodenhead
Looking for pets with any of the following birthdays: September 17, 2011 /2016 /2021

Mar 29, 2019 7 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Yeah, same here, just got the "your gold account has expired", oh joy...Not surprised though...Thanks, Subeta...

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

Mar 29, 2019 7 years ago
Eivor
has a dragon
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MacLachlan

Mine did the exact same thing, cue a few moments of great confusion (though it was confirmed that several accounts had that happen), I made a ticket and it was resolved quickly. Just make it under the CS tab -> other and get the information of when you bought the GA medal from your CS log for the ticket.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Mar 29, 2019 7 years ago
Rocketlauncher
beat the meat!
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There's been an issue applying this extension. In the GA forums, there's been reports by users that their GA expires in... 49 years O_o

You should definitely file a ticket.

Mar 29, 2019 7 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Thanks, but no. They promised, they should deliver. Not mess with our heads. Probably working on it...

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

Mar 29, 2019 7 years ago
Eivor
has a dragon
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MacLachlan

[edit]Nah.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Mar 29, 2019 7 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Issue solved, thank you Subeta!

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

Mar 29, 2019 7 years ago Official
Bug
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Segfault

Locking since this was resolved via ticket.

For lurkers: Please file a ticket if you're having the same issue and a UA will help you sort it out :)

Please keep in mind we don't intend to promise things and not give them; Sometimes mistakes occur due to technical glitches, and we are happy to work with you to resolve the issue.

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