I have tried all the things mentioned in the threads about avatar/skins being reset. The problem is I still show up as infected at the Healer and I can't sign up for a new strain at VIP. What on earth do I do now?

It means you didn't get hit with the glitch and your virus will progress as normal :)

Well that was lucky for me. I really hope that is the case. Did this glitch miss other people too?

Yep, a few people posted on the news comments about it and I didnt get hit either c:

Thanks so much. :D