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Dec 1, 2018 7 years ago
AffableGiraffe
gets around
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a while back, i bought and and added them to my inventory. i didn't try to use them until recently, so i didn't notice that, despite definitely getting confirmation that they were added to my wardrobe, they're not showing up when I filter to "Only show items you own".

they/them wishlist [flower=affablegiraffe]
[img align=right]https://i.imgur.com/4uE8Zte.gif[/img]

Dec 2, 2018 7 years ago
Damon
is a demon
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Evee

Sometimes you need to wait a few minutes to let the cache catch up. Be sure to do an account search to be absolutely sure as well.

Dec 3, 2018 7 years ago
AffableGiraffe
gets around
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thing is, i bought these a few weeks ago. i've tried to apply it even though it's not showing up as an item that i have in my wardrobe but it's not showing up at all.

they/them wishlist [flower=affablegiraffe]
[img align=right]https://i.imgur.com/4uE8Zte.gif[/img]

Dec 3, 2018 7 years ago
Damon
is a demon
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Evee

Yikes! I am sorry. :( Hopefully this can be looked into! Good luck!

Dec 4, 2018 7 years ago
AffableGiraffe
gets around
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quick update: not turning up in account search or anything, and i definitely didn't delete them or anything because i used the "add to wardrobe" button that shows up on the screen that confirms that you've purchased something, not through my inventory. dunno if that's an important detail or not!!

they/them wishlist [flower=affablegiraffe]
[img align=right]https://i.imgur.com/4uE8Zte.gif[/img]

Dec 4, 2018 7 years ago
Bull
tastes like a burger
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Matador

I ran into a similar problem with a vanishing item from Skelly Manor and an add to collection button - doesn't seem to a common issue because you're the only other person I've seen who encountered it. I sent in a ticket asking if it could be investigated to work out where it had gone, and the team got it sorted for me. I know that's not particularly useful for you but at least you know you're not the only one!

[tot=Bull]

Dec 4, 2018 7 years ago
Flying Ace
Ciannwn
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Gwyn ap Nudd

It might be a good idea to send in a ticket about it.

Quote
Ph&;nglui mglw&;nafh Cthulhu R&;lyeh wgah&;nagl fhtagn
H.P Lovecraft
[tot=Ciannwn]

Dec 4, 2018 7 years ago Official
Spotlight Champion
Destiny
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Dexter

Please do file a ticket to have a UA assist you!

Dexter by

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