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Nov 18, 2018 7 years ago
Reaper
sealed it with a kiss
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Derek Hale

Edited title to reflect the currently discussed issue.

Items approved yesterday have lost all of their remainder batches. The slotting batch was distributed correctly, but the items are not appearing in the Active Items section, not in our CW shops, not in our retired section.

My was submitted as unlimited but doesn't exist anywhere beyond the 5 distributed copies (as an example). It appears that all of the 58 items approved yesterday are possibly in the same mysterious, vanished boat.

previous issue solved So...I went to "create"...I filled it all out, checked all the boxes, everything looked perfectly okay....

And then:

Your Uploads You currently have no pending uploads.

It just...ate all the information and didn't process it. I can redo it, but I'm sure I'll be in the same boat right after.

- sorry y'all, but I'm sure I'm not the only one trying to get submissions in for hopeful approval at/before BF starts....this will definitely negatively affect site income so I figure it's important enough to ping y'all for.

[edit] Tried again and had the same result.

Wouldst thou like to live deliciously?

Nov 19, 2018 7 years ago
Star
is clowning around
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Alhaitham

Happening to me too. Trying to submit two items. One item is showing but the other isn't after 5-7 tries.

Nov 19, 2018 7 years ago Official
Keith
is sweet
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Eradication

Can you check again for me? Thanks!

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Nov 19, 2018 7 years ago
Reaper
sealed it with a kiss
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Derek Hale

It worked this time! Thank you :)

I'm going to try a couple more and will let you know if I run into the issue again!

[edit] Second submission went fine, third returned a complete error page. Retrying.

Third submission through. Having some other weird errors (like shop purchase history not existing) but this is working!

Wouldst thou like to live deliciously?

Nov 20, 2018 7 years ago
Star
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Alhaitham

I'm not sure if this is related, but one of my items that I was having trouble submitting isn't showing up on my active items page. It has 5 copies (1 more batch left) that I could either edit slots for or transfer directly to my cw shop. The item is . It isn't showing up in my shop either.

Nov 20, 2018 7 years ago
Reaper
sealed it with a kiss
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Derek Hale

My newly approved item isn't either.

It let us submit but now the items appear not to exist to be moved. My was submitted unlimited but it's not in my active items and therefore I can't add it to my calendar and shop for the sale :/

Wouldst thou like to live deliciously?

Nov 20, 2018 7 years ago Official
Keith
is sweet
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Eradication

Yikes! Let me know what these items are and where they should have gone, and I'll try to get them fixed asap :(

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Nov 20, 2018 7 years ago
Reaper
sealed it with a kiss
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Derek Hale

For me, it's the and it should be appearing in my Active Items section of the Custom Wearables main pages.

It's not there so I can't move it to my CW shop. I did get my copy, but it was submitted as unlimited.

It looks like is missing everything that they had approved today from their Active Items section - so I'd imagine everyone who had a cw approval today is in that boat. There were 58 total items approved =/

Wouldst thou like to live deliciously?

Nov 20, 2018 7 years ago
Star
is clowning around
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Alhaitham

The item is , they should show up with 5 copies left in my active items page.

Nov 20, 2018 7 years ago
NEVER feed
Warrior
after midnight!!
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Lupeey

I'm having this issue with the & as well. xc I should have 5 slots left to assign but it isn't showing up in the active items.

~ CW GroupCW Releasing ThreadMy CSCW Wishes ~
Forum graphic by

Nov 20, 2018 7 years ago
Trithie
don't want no scrubs
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Cosette

Chiming in that isn't showing up in my active items, even though it was submitted as unlimited.

[flower=trithie]

Nov 20, 2018 7 years ago
Keet
has wings
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Resonate

I had the same issue with my . It was submitted as unlimited for Black Friday, and everyone in batch one got their copy, but it is not showing the remaining copies in my active items or anywhere else. I submitted a ticket yesterday before I saw this post. 😮 I thought it was just me!

Nov 20, 2018 7 years ago
If ever a whiz there was
Cyroris
is a whiz because
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Nimynn

I'm having this issue as well, was just approved and it's not showing up in the active items.

[font=book antiqua]—CW ShopToyhou.seWishlist
My OC Krys art by Burucheri [/font]

Nov 21, 2018 7 years ago
Yer a wizard
ale
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Drunky

I had this issue with and

Nov 21, 2018 7 years ago
Cresenta
is magical
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The Half Demon

Having this issue as well. :( My lumi gift just got onsite and I went to put copies in my shop so I could get them over BF but it's not listed on the Active Items page x_x

Nov 21, 2018 7 years ago
Star
is clowning around
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Alhaitham

The newly approved is not being listed on the active page either.

Nov 21, 2018 7 years ago
Lyonesse
is custom made
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I'm having this issue as well. Help. T____T

My newly approved is not being listed on the active page either... and it should have three remaining batches, still.

Nov 21, 2018 7 years ago
Reaper
sealed it with a kiss
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Derek Hale

This is still happening with the latest round of approvals.

My and were just approved and were submitted as unlimited but do not appear in my Active Items.

- Just a heads up that the system is eating all further batches. Idk if this is being discussed behind the scenes but we're all losing everything aside from the initial slotted copies so you may want to hold off approving any more unless it's been discussed that you should keep approving anyhow among staff.

Wouldst thou like to live deliciously?

Nov 21, 2018 7 years ago Official
Jessi
understood that reference
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Robin

Unfortunately I thought the issue had been addressed, so when I went through and did CWs this morning to make sure things were in for Black Friday, I wasn't aware it was still happening :( I do know about it though and we'll be holding off on accepting CWs until it's addressed. So sorry for the frustration, everyone. I wish I had the solution!

Nov 21, 2018 7 years ago
Reaper
sealed it with a kiss
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Derek Hale

@ jessi Not your fault at all! I had hoped it was going to be an easy fix also and I appreciate how hard you've been working to get all the CWs in so we could add them to shops. I just wanted to give you a heads up since it wasn't isolated to the approvals from the other day!

[edit] @Cresenta

Check your active items y'all. I just checked mine and it looks like all 3 are there now.

- it might actually be resolved. Or at least they've been able to put the items into our actives.

- my three missing items appeared in my active items and I was able to successfully move them to my CW Shop! I'm hoping this means it's fully solved, but either way, I appreciate you working to fix this so quickly!

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