I've just wanted to move 3 items to another shop, but I chose the wrong shop and got a "something went wrong" warning. Alas the items had vanished from the original shop - and from my account altogether.
No need for a ticket or such, but I wanted to bring it to attention. Maybe it's an ongoing glitch.
Are you talking about the Red Crystal Swords?
Dexter by ❤
They are in your Boa's NEW Treasure Cove shop. Looks like you quickstocked them there. It may have taken a minute to show up. They were already priced when I saw them there earlier.
Dexter by ❤
Oh, no, I waited for a while and checked repeatedly, if they had shown up delayed. I know, it looks as if it had worked :-)
I needed one for a quest, noticed one in Boas New Treasure Cove and 3 in Boanother Shop and wanted to shift them all to a single shop and priced the one. However I mistakenly chose The New Shop of Boa, which is full) and the 3 poofed. Then the swords restocked and I bought 3 (to make up for the lost ones, I'm such a Monk!). One I used for the quest and the other 2 went into the shop.
I rechecked the swords again this morning after having read your post. And I believe it happened before, but usually I don't really pay close attention.
So I guess, this is a glitch which is kind of bound to happen, if one chooses a full shop to move items around.
This should be fixed!
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This may be related, even though it is a tad different.
I moved 4 Gross Black Leech Pizza to my shop Former Book Storage Boa s Treasure Cove - one went in immediately, the others got queued. I changed the price on the one (from 999.999 to 2 mio). A little later I got the event, that my items had been moved. I wanted to check, that the price hadn't been reverted to 1 mio by the new 3 1 mio ones coming in. I shop searched, account searched and looked in the shop, I only have one in the new shop, the other 3 queued ones poofed.