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Oct 2, 2017 8 years ago
Tris
is made of stardust
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I had this problem last week, but I thought the site was just glitching up and since I was about to leave on vacation. I just left it and figured it would be fixed when I got home, but it is not.

The explore map shows up only once, and when I click on a land, I cannot click on anything, regardless of how many times I hard refresh the page. As soon as I leave and try to go back to the map, it's just gone. There's nothing there. I had custom CSS, removed it, and it's still gone. I have tried switching to the default subeta layout as well, and nothing.

Obviously I don't need to point out I can't play the game very well with no map. Using Safari Version 11.0 (12604.1.38.1.7).

Oct 2, 2017 8 years ago Official
Reya
has ALL of the beanbags!
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Hi !

When you say you try to go back to the map, what steps are you taking to get there (i.e. a link, the back button, etc)?

Oct 2, 2017 8 years ago
Tris
is made of stardust
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Clicking explore from the dropdown menu

Oct 2, 2017 8 years ago Official
Reya
has ALL of the beanbags!
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So the first time you click explore it shows up, but then any time after that initial time it does not?

Oct 2, 2017 8 years ago
Tris
is made of stardust
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Correct, as the screenshot shows.

When I clicked today, I assumed it was a bug from days ago and it was fixed. I went into centropolis, and nothing was clickable. I hard refreshed about 10 times, and still nothing. So I clicked explore again to see if for some reason it just wasn't triggering I was there (and to try another land), and it is now gone. Also hard refreshed about 15 times and nothing.

EDIT:

This is what it looks like when I click the explore link (I put my CSS back, since thats not the issue)

Oct 2, 2017 8 years ago Official
Reya
has ALL of the beanbags!
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Do you by chance have access to another browser to test it on? I'm just trying to see if it's browser specific. I don't have a device I can put Safari on (I've got all the other ones, haha).

Oct 2, 2017 8 years ago
Tris
is made of stardust
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I have Chrome and it works so it must be Safari specific.

Oct 7, 2017 8 years ago
mayla
is lonely
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Florestina

- This is a very old Safari-specific problem. Before the forums were wiped, I had posted about it, but never seen it resolved.

Going along with the maps not even loading, there's an additional Safari-specific map problem. I'm guessing the two go hand-in-hand. Sometimes, when the map does load, it's not clickable. It appears to be just a static image with no links attached to it. For example, right now, I'm looking at the map for Delphi Beach. I can see everything perfectly fine, but can't click a single thing. No bug catching, seashell spotter, art gallery, or carnival.

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Oct 10, 2017 8 years ago
omiai
is a bad omen
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AmberFool

i have issues with this too, also using safari. sometimes the map shows, sometimes it doesn't, sometimes it shows but without any clickable areas. same as was saying. also biggest problems with delphi & pina park.

i hope it's resolved, because i've had issues with other browsers, and now have to use safari instead of chrome or firefox.

at the moment, this is what i'm seeing. i've cleared my cache, refreshed repeatedly, and it's been blank for at least 10 minutes now.

[URL=http://s1101.photobucket.com/user/omiai/media/Screen%20Shot%202017-10-10%20at%2020.35.51.png.html][IMG]http://i1101.photobucket.com/albums/g439/omiai/Screen%20Shot%202017-10-10%20at%2020.35.51.png[/IMG][/URL]

[ToT=omiai] [egg=omiai] [tp=omiai]

Oct 10, 2017 8 years ago
Tris
is made of stardust
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The map definitely comes and goes. The other day it was there and working perfectly. Now, it's gone again.

Oct 10, 2017 8 years ago
omiai
is a bad omen
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AmberFool

it's been particularly bad in the last few days. been blank for 10 mins today, yesterday i spent 5 minutes refreshing Delphi before i could click on any of the areas.

[ToT=omiai] [egg=omiai] [tp=omiai]

Oct 10, 2017 8 years ago Official
Bug
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Segfault

What does it look like if you view the page source when this happens?

I'm investigating but it's a bit tricky since I don't have Safari (or a Mac) so I'm trying to figure out how I can reproduce the environment..

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Oct 10, 2017 8 years ago
omiai
is a bad omen
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AmberFool

i have the source code, but i cant paste it here, since it goes well over the 6000 character limit. is there another way i can send it to you?

[ToT=omiai] [egg=omiai] [tp=omiai]

Oct 10, 2017 8 years ago
jensen
rolled snake eyes
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RM

here is the explore map when it's missing - https://pastebin.com/NxPw3M46 and the explore map won't show back up for me rn but here's the page arctic frost with an unclickable map - https://pastebin.com/wFzci7F7

e/ also, i usually find that the explore map will go missing or static/unclickable, but land maps (arctic frost, centropolis, etc) will go static occasionally but won't go missing.

oh sacred spork, smite mine enemies [flower=jensen]

Oct 10, 2017 8 years ago
omiai
is a bad omen
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AmberFool

glad you could post it! i didn't know about pastebin!

[ToT=omiai] [egg=omiai] [tp=omiai]

Oct 10, 2017 8 years ago
jensen
rolled snake eyes
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RM

np! the missing map thing is super annoying (esp now that merana shows up on the explore map), so some pastebin posts is the least i can do if it means or one of the other programmers can figure out why it does this ;w;

oh sacred spork, smite mine enemies [flower=jensen]

Oct 10, 2017 8 years ago Official
Bug
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Segfault

Hey guys, have you tried disabling any browser extensions/addons you have, and also disabling your ad blocker for this page to see if that may be causing the issue?

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Oct 10, 2017 8 years ago
jensen
rolled snake eyes
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RM

oh, boo. i have adblock disabled for subeta anyway ("don't run on pages on this domain"), but it's disabling the extension entirely that seems to fix the missing map situation. i suppose i should find an alternative, at least for now p:

(my only other extensions are feedly and better twitch tv, and dis/abling those doesn't do anything to the page.)

oh sacred spork, smite mine enemies [flower=jensen]

Oct 10, 2017 8 years ago Official
Bug
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Segfault

Which adblock extension are you using? Unfortunately it looks like some adblockers are being bad at recognizing ads in this case, and we are not sure what about these images is triggering them. But I'm afraid if it's a problem with the adblocker, we can't fix it on our end. You may be able to whitelist the image URLs or specific page URLs in your adblocker, perhaps? (I don't know why disabling it for the domain in general isn't working though)

Maybe try out uBlock Origin? (though I've never used it with Safari myself, it's worked well on other browsers I've used it with)

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Oct 10, 2017 8 years ago
jensen
rolled snake eyes
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RM

it's betafish inc's adblock - i've used it for ages 'cause it's convenient, but tbh it doesn't play nice with some sites anyhow so i've been meaning to change. i'll look into ublock origin first, i've seen good reviews for that one o:

oh sacred spork, smite mine enemies [flower=jensen]

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