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Sep 25, 2017 8 years ago
Solas
the treasure hunter
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Solas

I'm on my xbox one and I've always been able to order my pets but now I can't since the pet order page overhaul, HELP!

Sep 25, 2017 8 years ago
Rocketlauncher
beat the meat!
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For Firefox ESR, when I hold down the pet, it disappears when I drag it. Never had this problem until now.

Sep 26, 2017 8 years ago Official
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There've been no recent updates to that page. Maybe it is due to a recent browser update? However, I tried it on Firefox and I think I notice something similar: the element itself disappears for a brief moment (like a quick flash) but then turns into a mini version of itself that you drag and place. Here's a screenshot of me dragging my pet Developer, on Firefox 55: https://i.imgur.com/b6AOyea.png Is that what it looks like for you? (The screenshot doesn't show the mouse, it's over Developer though.)

I am sorry you're having issues, but I don't know if we can guarantee support for the xbox one browser. Have you tried it on a computer or tablet?

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Sep 26, 2017 8 years ago
Rocketlauncher
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It's working for me now and yes, it's doing exactly what you described. I don't know why it wasn't able to do anything during that time. Thanks for checking it out!

(FF ESR 52.3.0 hasn't been updated since early August)

Sep 26, 2017 8 years ago
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Hm, strange. Do you know if FF ESR automatically updates, or you have to do it manually? I looked up ESR and according to their website it's meant for organizations rather than personal use, so it sounds like it does not update as often, but that perhaps it comes with some technical support that you could contact if you have any problems with it?

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Sep 26, 2017 8 years ago
Rocketlauncher
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It could be set through Options -> Advanced tab just like regular FF. I checked mines and it's that latest version.

It was really slow during the evening with all the users on compared to now, although it's kind of far fetched to link that to the cause. It's not huge and common issue to contact tech support with, but I thank you for suggesting it :)

Sep 26, 2017 8 years ago
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Yeah, it's unlikely it has to do with lag, because it is not happening serverside. But let me know if you notice the issue happening again, or find some way to trigger it, and I'll open my Firefox up and see if I can catch it too :)

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Sep 26, 2017 8 years ago
Rocketlauncher
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Yes, I'll keep an eye on it, and let you know if it arises again. Since the OP didn't leave a description of what happened, I was curious and tested it. Maybe it's just a coincidence and odd chance it messed up for me too.

Edit: It's working as usual today at 7:40PM

Sep 28, 2017 8 years ago
Solas
the treasure hunter
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Solas

No I haven't. It shouldn't matter when this site has given me no glitch problem until the odd update on subeta's part, I get on my xbox far more then I do my lap top, can't ANYTHING be done to fix it? I do love being on subeta and would hate to give it up just because the simple things that use to work before no longer do ? I have also used my card on my xbox for CSC and that works fine so why not ordering my pet?

Also microsoft makes users have to use their Bing browser, don't know if that helps, my first time having a problem this big that I had to make a topic about it. I also have Aspergers and I don't think when it comes to trying to explain any type of problem that needs me to do just that.

I felt I should explain myself because of the other poster saying I didn't explain the problem better.

I just remembered the same thing happens with my wardrobe also in that I can't click and drag anything, same with my pets.

Sep 28, 2017 8 years ago Official
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I'm really sorry, but I did look into it at the time of your report and unfortunately could not replicate the problem. We tested the drag and drop with IE, which is the browser that xbox uses, and it works. I don't own an xbox and this makes it difficult to test and see why your IE is acting different than IE on a computer.

If it works on your laptop, I would use your laptop when you need to use those pages. Thanks, and sorry again that we can't do more to fix the issue.

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Sep 28, 2017 8 years ago
Solas
the treasure hunter
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Solas

With the xbox one microsoft has been making updates and the only browser on mine is bing and as far as I know I have no other browser on my xbox one.

Sep 28, 2017 8 years ago Official
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Bing is a search engine, not a browser. Based on what I've researched, the browser it uses is based on if not the same as IE. It seems to use Bing's web search by default, which could be what you're thinking of.

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Sep 28, 2017 8 years ago
Solas
the treasure hunter
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Solas

Yes I just saw that and tried ordering my pets and sadly it still just stays in one place and won't move when I hold down my A botton to drag the pet I wish to move.

Sep 28, 2017 8 years ago Official
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I'm sorry but as I said, we've done what we can about this issue, and we cannot guarantee support for the Xbox. If you're able to use your laptop for these pages, I recommend doing that as a workaround. Locking as this has been addressed.

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