Problem moving from legacy gallery to new
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Was trying to continue moving items (in this case all stickers) from my legacy galleries to my new gallery and today I did not receive the usual page that says one of each have been moved and the rest of the items are in a queue.
I tried again to see if it was just a one off but it did it again.
It did indeed move one of everything, but when I account search items I know I had more than one of it's not showing them. I moved too many to know exactly how many of each I had. In recent weeks every time I did this all the items got shifted quickly and the queue page did show up.
Also my legacy shop is still showing all the items I moved but the number in the shop is listed as zero.
Edit: I made a ticket and was told it was an issue and the programmers would be notified.
“Justice will not be served until those who are unaffected are as outraged as those who are.” - Benjamin Franklin
"Woe to those who make unjust laws, to those who issue oppressive decrees, to deprive the poor of their rights and withhold justice from the oppressed of my people, making widows their prey and robbing the orphan." - Isaiah 10:1-2
Oh thank God I'm not psycho. I have this exact issue as well. Moving a category from a legacy shop to a new gallery and all of my 'stacks' of items are gone. I didn't even get confirmation of the move like jersey did apparently. It blanked out on a white screen after trying to move each page. ~SU
This also happens when moving a ton of items from your vault to the new shops.
I've tried to move my stack of ~6k humming power crystals from my vault to my currency hoard gallery. Vault displays 0 Humming Power Crystals - the item image is displayed along with Humming Power Crystal 0 in your safe
The items didn't move to my gallery. They do not show up in my account search. I had ~20k total crystals before I tried to move them, now account search is only displaying the ones I already had in my gallery.
The items appear to be deleted.
And I am not happy.
[edit]
As far as I am aware, they are not deleted, just in transit. As said above, they are looking into it.
Dexter by ❤
That's a relief! Thank you!
Still scared the hell out of me, I was about to buy a few of those crystal shop plushies. :'|
This is fixed! We've also sent out events to those of you that were affected so you can go ahead and file a ticket. We'll sort out any missing items and add them back to your account. :)
@ Rasputina ❤ Thank you! I already had an open ticket, so I'm waiting for the UA to get back to me.
btw, considering how big of a thing this is, it miiiight be a good idea for someone to make an announcement/news post about it. Or a ping to the siteupdate group. Just saying. NEVERMIND, I am a tool and I should not be on the forums when I didn't have coffee, ahahaha! Sorry!
Thank you again so much!
Edit: You got a forum point while making a post! yay!
“Justice will not be served until those who are unaffected are as outraged as those who are.” - Benjamin Franklin
"Woe to those who make unjust laws, to those who issue oppressive decrees, to deprive the poor of their rights and withhold justice from the oppressed of my people, making widows their prey and robbing the orphan." - Isaiah 10:1-2