I thought I was just progressing extremely slow compared to the two friends who got infected after I did (I saw them reach the last stage yesterday/early this morning while I am still stuck in stage 6 for hours after). However, upon frustrated investigation, it appears I actually have the lobsterface/roseface skin unlocked in my wardrobe (it's clearly in color and I can add/remove it on my HA), but my HA status (and when I go to the healer) still says I'm only in stage 6 of the virus. This is my first time progressing through the virus, so I did not have it unlocked before. I can add/remove skins but they always appear under the infection like I'm still progressing even though it should be completed since I have the final stage unlocked, right?

I've tried clearing the cache and hard refreshing, removing the skin, putting on the rose skin.. etc.

Edit: Okay it finally appeared for me, but it was about 1.5 hours after I realized I had the unlocked skin in my wardrobe (I'm not sure how long it had been in there before I had checked!)