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Jan 8, 2016 10 years ago
kaleidoscope
needs more chocolate
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Kahrmuh

Beyond frustrated at this point in time. I went into the wardrobe seeking to test out another pair of shoes recently. None of the HA features were loading and or the items that I was wearing. So after finding the shoes, I saved the outfit thinking nothing of it. Only to refresh the page and find that everything I had on prior to the save had been removed. Leaving me with only shoes and not so much as a HA base. What in the world is going on?

I thought this new wardrobe was supposed to fix our troubles not amplify them.

Jan 8, 2016 10 years ago
Spotlight Champion
Destiny
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Dexter

If you go back into the wardrobe, you should be able to pull the base layer above the tumbled gemstone you have on.

Dexter by

Jan 8, 2016 10 years ago
kaleidoscope
needs more chocolate
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Kahrmuh

the outfit I have on now is another outfit I have been wearing prior to the outfit I was wearing within the last hour and a half if even. After the issue I encountered when I made this topic, I put the outfit back on. Despite the maneuvering of the stone behind or in front, the base still doesn't show.

Also doesn't explain why the outfit I had on went poof along with the base and all the extras (eyes, nose, mouth, hair).


I just removed the entire outfit to show you what I'm talking about. The HA base is no where to be seen.

Jan 8, 2016 10 years ago Official
Spotlight Champion
Destiny
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Dexter

ok so we are going to try this first https://subeta.net/repair_avatar.php go there and push the repair button. If that doesn't work, you can file a ticket and they can reset it through their system.

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Jan 8, 2016 10 years ago
kaleidoscope
needs more chocolate
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Kahrmuh

okay, thanks I'll give that a go.

Also, is there a time limit I should wait before filing a ticket if it does not work?

Jan 8, 2016 10 years ago
Spotlight Champion
Destiny
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Dexter

Seems I got back too late xD I can see your HA now!

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Jan 8, 2016 10 years ago
The Gourmand
Be_braver
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Eiswind

I HAVE NO MOUTH!

~Be_braver

Jan 8, 2016 10 years ago
kaleidoscope
needs more chocolate
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Kahrmuh

it's okay, I just did the link you provided and it reset everything. Whew! Thanks again for your help! :)

Jan 8, 2016 10 years ago Official
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Destiny
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Dexter

Very welcome! I am glad it worked! Locking this up as resolved! (ps sorry we had to reset everything to get it back!)

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