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Aug 12, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

Yesterday I purchased the custom item [item2=Dripping Painting of a Radiant Rainbow] I bought it because I loved how it acted as a filter over top other backgrounds. Today I noticed that it no longer acts as a filter, it just blocks out whatever is behind it, even the actual HA skins.

Here are some screenshots of how it looks in the wardrobe.




Falling leaves and cooler nights
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Finally found the faery's light

Aug 12, 2015 10 years ago Official
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Destiny
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Dexter

Any ideas on this? There is a white space instead of the HA cutout and is it supposed to be a semi transparent BG like a filter?

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Aug 12, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

I figured I would ask you about this item, since it's yours. See the top post. Is it supposed to be a filter or a solid background? I bought it yesterday and it was working as a filter and I loved that. Now it's not working as a filter.




Falling leaves and cooler nights
Wandering, searching, desperately needing
Finally found the faery's light

Aug 12, 2015 10 years ago
Silvanesti
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Takenoko

It's always been a filter, it was submitted as a filter transparent and everything, so I have no idea why it would change all of a sudden unless it has something to do with the wardrobe edits going on right now.

I does the same thing for me. It always has been a filter and when I submitted it it was 50% transparent like it said for backdrops/filters, so I have no idea what is wrong with it. Maybe because it's a filter in the background section? But either way, it was always transparent so I have no idea why it has a white background in it now.

Edit: UGH I think it's because the male version isn't transparent. I totally thought when submitting it it was, because thats how it looked like on the preview? Is there anyway I can resubmit the male version without the white BG? I don't know how I didn't notice it when submitting, but in the preview it looked transparent. I just looked at the file I had right now and noticed the male version has a white bg.

Aug 12, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

Thank you for replying, I was beginning to think I imagined the whole thing with it being a filter. Lol! Subeta should be able to get this fixed easily, I would think.




Falling leaves and cooler nights
Wandering, searching, desperately needing
Finally found the faery's light

Aug 12, 2015 10 years ago
Silvanesti
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Takenoko

Yeah. It's weird because this is the first time this problem has appeared and this was one of my first submitted CWs (it was a commission) and when I submitted it, I never had any issues with the male base because it looked normal, so it's weird that all of a sudden this happens. I'm gonna get the artist to remove the white bg because I don't have photoshop and with GIMP it's not letting me save the image as png for some odd reason.

Thank you so much for pinging me on this, I honestly had no idea about this issue.

Aug 12, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

Glad I could help. I grabbed a copy of it from the pawn shop yesterday, had it on my wishlist for a while now, and it was working fine. I was trying it out over top some of my favorite backgrounds. It's a lovely item! I've had issues with CWs in the past and they are usually on top of it when you want to fix something.




Falling leaves and cooler nights
Wandering, searching, desperately needing
Finally found the faery's light

Aug 13, 2015 10 years ago Official
Jessi
understood that reference
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Robin

Submit a ticket and we should be able to look into it for you :)

Aug 13, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

Thanks Jessi! :)




Falling leaves and cooler nights
Wandering, searching, desperately needing
Finally found the faery's light

Aug 20, 2015 10 years ago
Silvanesti
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Takenoko

Hey, I submitted a ticket with the fixed overlay and Jessi said she'd change it, so if you get a chance to test it out, let me know if it's working now. I tried to change my HA to male but that section of the wardrobe is loading too slowly (if at all).

Edit: It might be a while until it loads or until she changes it so keep trying. I just managed to try it and it hasn't been changed yet but I'm hoping it will be soon.

Aug 20, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

Doesn't look like it's fixed quite yet. I will keep checking and let you know when it is.

[edit] It's working again! The hover preview isn't working, but the actual item in the wardrobe acts as an overlay again.




Falling leaves and cooler nights
Wandering, searching, desperately needing
Finally found the faery's light

Aug 20, 2015 10 years ago Official
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Dexter

So this is good to be locked?

Dexter by

Aug 21, 2015 10 years ago
Fairy Catcher
EurusFaeriewillow
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Euristle

I think so, thank you.




Falling leaves and cooler nights
Wandering, searching, desperately needing
Finally found the faery's light

Aug 21, 2015 10 years ago Official
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Dexter

ok :) locking as resolved

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