The item in question makes my HA invisible, save for clothing. Every time I equip it, it appears to be layered over my HA, even when I move it to the lowest available slot. I don't know if this is a newbie mistake or if it's a legit issue, but I've tried everything I can think of.
Hi! What you need to do is use the beta wardrobe with this background. When you equip it there, you move it to the bottom below the 'base' layer (which is your human avatar person) and it should show up right :)
I did, it still doesn't show up right. I took a screenshot of what my HA looks like, is there a way to upload the picture?
I and at least one other person I know of were having this issue yesterday. It isn't a layering issue; the HA's skin shows as basically a white cutout version of itself. Doing a hard refresh (ctrl + f5) seems to fix it.