As announced back in January, there is a strict limit of ten times you may submit the same custom clothing item for approval. This protocol has been slightly amended.

Effective immediately, if your item is submitted and denied ten (10) times, any further submission of the item (including edits and recolors) will be automatically denied.

The good news is that very few of your submissions have hit this limit, but unfortunately we have noticed those that have are later resubmitted in a recolor and/or with a new name, starting the entire ten-step process over again and negating the point of giving a final denial (which is to save time so we can get to the rest of the queue in a more timely fashion). Once again, it is our hope that this limit will give those of you submitting items the incentive to carefully review your submission before we see it. Likewise, it motivates us to give you as accurate feedback as possible the first time should your submission be denied.

Q: What happens if I have an item pending approval now that is a recolor/edit of a ten-times denied submission? This recolor/edit will be grandfathered in and allowed its allotted ten submissions. Regardless of whether it is accepted or denied after those ten tries, no further recolors or edits of the item will be accepted.

Q: Okay, so let's say I submit ten recolors of an item all at once. If they're each denied once, does that count as ten? What if one makes it to ten on its own? If you want to submit multiple versions of an item at the same time, we will allow this. (We do not recommend it, however, because if one needs a change, then they likely all will for the sake of uniformity; it's a pretty good idea to get one accepted and work on recolors after that.) Each submission has its own allowance of ten denials. So, if all ten are denied, this still counts as one strike against each item instead of ten strikes on the entire series. Should one recolor reach ten denials, that is when it affects the entire series as it and all pending or future variations will be automatically denied and disqualified for re-submission, even if one or more have previously been accepted.

This is a lot to take in, and you probably have more questions and concerns, which we will be more than happy to answer. Before you panic, please remember that with as few submissions as we have had reach the final limit, this is likely not going to come into effect much at all.

I just wish all problems would be pointed out on the first rejection. (And only new, "post-edition" problems pointed on further ones...) I also wish some of the rejections would be better explained...

But on the overall, it seems a good and reasonable rule to be placed.

Aw, when I heard there was an announce I was hoping it would be lowering batches. ;~; This is a reasonable change, though. Should make it a bit easier on staff.

I have never reached anywhere near this limit myself, however, I feel as though, people who have commissioned an item and get these many denials... for art related reasons, should perhaps get a little more leeway?

I'm afraid however, that the claim: "give you as accurate feedback as possible". Is not accurate at all. I have had items sent back to me with one reason, and once that is fixed and resubmitted, it is sent back again with additional reasons that could have been fixed the first time around had it been mentioned the first time. And I am talking about things that were already there the first time. For example, it is denied for something to do with the item icon, and then later is denied for something to do with the actual item image when it was not changed at all since the first time being submitted. This does not make sense to me. It is frustrating making buyers wait and then have to repay over and over again.

Not to mention if you are commissioning the item, and have no control over the changes. So, more accurate feedback for everything to do with the item the first time around would be much appreciated!

/, it is certainly our goal to point out all of the problems on the first denial, but as with any manual and subjective process, there is bound to be some margin of human error. This is something we are always cognizant of though. While the faults may be there on the first version, sometimes edits can make those more apparent, causing us to cite a new reason a bit later in the process.

If we found that commissioned pieces were getting more denials than those submitted by the original artist, we'd certainly consider an amendment to allow leeway. We have not noticed this at all so far, and most of the artists being commissioned are also submitting their own items and are familiar enough with the process to know how to finish their submissions and/or fix them after receiving staff feedback.

If you (or anyone else!) would like more clarification on a denial (keeping in mind that we will only be explaining the problem in greater detail rather than giving suggestions of how to fix it), you're always welcome to create a service ticket to ask before resubmitting. :)

Oh! That reminds me. Is there a specific ticket area we can send them through to get someone who would be best to give advice on CWS? That I noticed, there isn't really an area for cw questions/reports ect. I tend to send them through the cashshop but even then it sometimes takes days to get feedback.

Should I maybe make a suggestion of adding a CW area to file tickets in?

Ok. See, now that I didn't know! I would love to ask before I submit something ... just an idea of what is going to work and what isn't. For example, mine just got denied for the name not really relating to the item icon. Which is fair enough, I am just having trouble with what to name it now, as I had my heart set on the original one. I just submitted a new name, but am still unsure of it >.<

But, I think I will do that. Hopefully the ticket will be answered before it gets denied again! Thank you. :)

Hm. Regarding the clarifications on problems, I had in mind this situation where the artist gets their items denied (for example) due to thin lineart in parts of the overlay, and they keep having to look over and over until they find the spot where it might be too thin... and then they might get yet another denial because they got the wrong spot D:

About the first denial thing, I was... a little annoyed when a certain item I submitted came back to me for the fourth time because of a grammatical error in the description, which hasn't been changed in any of the other three times I submitted it D: I still wanted to question this, but eh, I just wanted the item to get approved asap at that point :/ Here's to hoping the staff will improve their first (and second, third...) check! (Edit, just so see this)

i'm with on the idea of a CW related ticket section. i know it's probably already as hassle to deal with approvals/denials, but it could really help aid the process as well if we had better communication with those denying our things.

also, is there anything in development that makes it so that extremely minor edits (like a pixel of color bleeding, a typo in the description, or the item name/description misrepresents the item itself) don't make it so everyone's money is refunded and we have to go through the entire process again? it's such an unnecessary step and i really think there should be some kind of "limbo" custom wears are put into where you can supply a fixed image (provided nothing is changed but the error) or edited item name/description and then have it checked again for approval.

I'm with you on that ;)

Our goal in the future (This is still a really complicated system and we're trying to do changes in big increments instead of little bits at a time) is to make it so that when you upload your wearable and get 10 slots, they aren't removed until it gets the final denial, or gets accepted.

I agree with on the clarification thing. There has been a handful of times where an item of mine gets denied and I'm not entirely sure what/where they're talking about. I would prefer to get a long drawn out description of where they see my problem, than just get "weak or colored lineart" or whatever is the problem. More information, the better it is for me and you, so it doesn't get denied for the same thing. If you can't give us a detailed description of the problem, then some sort of ticket process would be great, where we can talk to ARTISTS instead of admins who are just going to say "I don't know, I'm not an artist!" Only once when I filed a ticket had I gotten a clear answer, and I greatly appreciate that. But all the other times it was basically an "I donnu" answer.

sounds good to me :) although i might suggest that with that, make it so the system lets all of the buyers know exactly why the item was denied if it is, because if it's in need of a major change, people might not want it anymore, which is what i'm worried about with a system that keeps it paid through every denial up until the last, unless you plan to make it so that major changes would outright cancel the submission so the artist can rework their item.

/, we don't have a specific category as of yet for Custom Clothing tickets, but you are not the first to express confusion over how to open tickets for them so I'm sure it's something we could create within the Cash Shop header. Rest assured that wherever you submit the ticket, our entire team of User Admins has access to them and will do what they can to better explain the denial. Oftentimes, the UA will be trying to get clarification from the specific member of staff or department who processed the denial before giving you an explanation. This is what takes the most time as we are all in different time zones. Submitting to the right or wrong category wouldn't affect this at all, if that's your concern.

, just to make it clear, we won't offer pre-approval through tickets, sMail or other means of contact. We can only offer clarification on a denial you have been given.

, and in the situation with the thin lineart, you are more than welcome to ask specifically where the lineart is too thin if it is not apparent to you. Sometimes we try to include written descriptions and/or circle the problem areas, but if you are still unsure or received neither of those, just ask. It may be that the lineart on the entire image is too thin, or it may be that it wasn't described clearly enough. Asking via ticket never hurts and will save you lots of frustration.

We also try not to deny solely for grammatical errors if it's one or two issues we can fix post-release. If it's the entire description of the item or it affects the name of the item, we may kick it back to you so that you can fix it and/or decide on a new name. We will also deny for grammatical errors if there is another reason it is being denied as well, but we try really hard not to use up a denial just to have some grammar fixed.

I strongly advice that you never contest a denial by resubmitting without changes! This uses up one of your ten submissions, and it is likely you will still need to address the issue in part later.

, please see the above reply to . It is very unlikely that we will ever allow tickets to go specifically to staff artists as not all of them are involved in custom clothing. You may, however, request a ticket be transferred to my attention should you feel the denial was not explained in the detail you would need to correct the submission.

I was in school and missed the custom release. I hate to ask, but is there a way you could please post a link to the rules?

Also, is it possible for an custom item to have several versions, say color, such as items in the Clothing Shop?

Is there a way to find out how many times an item has been denied ? My file with my numbers was written over on accident. :(

I see. What I wanted to know was simply if the new name I picked, according to staff,as they obviously understand and know the process, would be acceptable?

, there is a link to custom clothing in the first post of this thread and on the drop down menu on the Cash Shop tab at the top of the page.

, right now the only way for users to know how many times an item has been denied is to ask via ticket. A UA should be able to find that out for you very easily.

, that would be decided at re-submission then. I don't believe you could get an answer via tickets since that is essentially looking for pre-approval.

Thank you ! I need to make a list of my items and their names (including ones I changed due to changing item art) and get to making a ticket sometime today/tonight. Unless I don't need the names ? I don't know how it works, and I am sorry for the bother. ❤️

, the item names will be helpful, but if you only have the original item name instead of the changed one, that should be sufficient. Alternatively, the images of either the item or overlay will work in a pinch.