A couple of the other members in the band that I'm in are zombies and, unless we all use a background (which we have - see my HA), there is a white box around both of the zombie members if they wear cover-up makeup to hide their zombiness when posting their HA's on the stage. Surely there's a way that this white box can be removed? It shouldn't even be there to begin with as the zombiness is merely a skin type and not a background. I feel that this is an image (gif etc) issue and should be fixed.
- Are they using Vanishing Cream or Whiteout? Those don't erase anything, they just cover it up with white, which could be the box you're seeing.

one member is using the Whiteout as it's the only thing that covers up the edges of the fur when using the Beast Enchanted Candlestick item to give her a half-decent-looking skin.
That's how the item works though..? It turns the ordinarily transparent background on an HA white, and covers anything behind it. If you don't want the white box, you need to use a background or just be furry/a zombie or find another coverup.
can you suggest any other coverups please? I suggested a couple of the face ones, like the the Fairy Makeup Kit and the Ladies Bronze Full Face Mask, but I don't know if there's anything that can be used that doesn't also interfere with the transparent b/g.
I always used [item=Ghouls Choice Liquid Latex (fair)] to cover my zapper skin. Your bandmate would still probably need a mask of some kind because of the gaps on the face, though, if she didn't want to use Vanishing Cream with it. She could also go to Rachelle's and get skintoned arms and legs, matched as closely to the mask as possible
as you said, the Vanishing Cream covers everything and puts a white background around it all. I do like the idea of one of the masks and getting skintoned though. Thanks. I'll pass that on.