Hi, everyone! As many of you probably know, we had a few blips with buying CSC today. Unfortunately, there are just some things that are really difficult to fully test before code goes live, and this was one of them.

For Ultimate Game Card/PayByCash purchases, you should see your credits coming through soon. They know we haven't yet correctly received their submissions to us about who has bought CSC, so they will send us the data again.

For PayPal purchases, there are two groups of you. If you purchased CSC between midnight and 5:00 pm and have not already filed a ticket, please file one so that we can get you the new bonus CSC you should have gotten with your purchase but didn't! If you purchased CSC between 5:00 pm and 9:00 pm, you should already have been credited your missing CSC (along with an event), so please file a ticket if you don't have it.

Stripe payments were unaffected by either of these bugs.

We apologize for any inconvenience, and, as always, thank you for your patience while we dealt with these problems!

I purchased 500 CSC in that first paypal group but according to my ticket I don't qualify for anything. Is there a certain amount purchased this applies to?

It only applies to 10 dollars and above.

Thanks for the update! I used boku to buy some csc yesterday and haven't gotten the credits yet, but it's good to know you guys are working on a fix. c:

Thanks for the update! {2} This update was very helpful!! (:

I still haven't received my CSC, which I purchased early yesterday afternoon, using UGC ~ ^.^ ~

Still haven't received my csc either, purchased it yesterday. Filed a ticket about it already

-guru

~ I thought it was suppose to be fixed last night. However, when I logged on this morning, I did receive a 2nd response for my ticket, but I haven't received anything as of yet.

-guru Only response I've gotten so far is that they are going to the programmers to check

I thought when they posted the news post with the words that we should see the credits soon that we would be getting it within the hour or something, but since then a whole day has gone already

~ This is what Keith mentioned last night prior to closing my board:

Which is why I thought it was fixed, and we would receive our csc shortly after.

Then, later this announcement came out. I had already received my first response from my ticket. My second response mentioned that the "the issue should be clearing up soon" which was at 1:44 am...and I haven't heard anything since that last response.

-guru It's strange that keith closed the board before really knowing if the issue was fixed.

Have you tried to ask about it again in your ticket?

~ I know, which is why I thought the issue was resolved, because he closed the board.

No, I just mentioned that I didn't receive my CSC as of yet, because I was asked, if I did..

-Guru I hope they will fix whatever problem it is soon now, because after waiting for so long it's about time we finally get our csc

~ I agree. Not to mention, shortly after I made that purchase. I did receive a confirmation from UGC, saying that they have received my payment for Subeta, but is waiting for Subeta to accept it...

Still no csc. :( My bad for trying to buy csc when the site was having a spazz, I guess? xD; I emailed boku yesterday and they reckon this has to be sorted on subeta's end - which I knew, but it's nice to have confirmation .__. [edit] hokays day 3. I know you guys are working on this but should I make a ticket anyway? @ GRELCA edit edit: I ended up making a ticket and they sorted it out for me in no time. :) Sorry for the superfluous ping grelca ^_^;

-guru I've gotten the same confirmation

Sorry for the ping, but wanted to alert you that the csc still hasn't been credited from the UGC/Pay by Cash option.

~ Lol...I just hope this gets resolved soon, so we can all move forward from this situation ~ ^.^ ~

~ Are there any updates regarding this situation? ~ ^.^ ~

-Guru Did you get any update on this?

I haven't heard anything in two days. Last I heard in my ticket was that they were going to talk about it with the programmers.

Sorry for pinging you, but I would love to get an update on this. I still have an open ticket because I didn't receive the csc I purchased on the first of january. I've bought it using the pay by cash option. I know the news post was telling me that it would go through soon, but it has been 5 days already now

~ Hello ~ Yes, I did get a response from my ticket on the 3rd, and was able to get my csc. I also added more cards to see if the system was working, and it has been resolved. OMGoodness, I hope you get your CSC soon ~ ^.^ ~

EDIT: I thought you had gotten yours, which is why I didn't mention anything.

-Guru Thank you for responding. I'm glad everything seemed to work out for you. I hope I can say that soon too lol