(i'm sorry about all the damn help topics I've been making recently :P)

Ok, so. I finally got my brand new Zune in (long story short, the company replaced my old one). So, excited, I go to plug it in to find the Zune program totally non-responsive. When I click it, nothing comes up. When I plug in the device, nothing comes up. I try to remove it from the remove programs section of my PC but it will NOT remove. I tried re-downloading it with no success.

...what do i do? is there another way to get it off? :(

Uh, it was installed over a year ago. No way in HELL am I going back a year. :P