Sorry to bring up this topic again. I see my friend (the one who signed up using my computer) was frozen. She had just started Subeta, and did nothing wrong. It makes me really sad to see that happen. I filed a ticket explaining everything, so do you think she could get her account back? Or is there no chance of that happening? Again, I'm really sorry I keep asking questions like this, I'm just worried.

I do believe your friend needs to file a ticket, which she is still able to do while frozen.

is right, you can't do anything in that case, that's a thing your friend has to do on her own. She, despite being frozen, should still be able to log in and to access the ticket center so that she can contact staff about it.

I had no idea that was possible. Thank you very much!