My moms old account would not work so I made her a new one so Please Don't say I made a new account for sP gain or any other Notes comment more on this for more answers.

You should maybe make a ticket about this, here: http://subeta.net/tickets.php?act=create If its not "working" but still existing, they could maybe make it work again. Just making another account if you already made one is normally not allowed.

This is not an issue that can be dealt with on the forum. You will need to submit a Help Ticket for help with this type of issue.