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Dec 5, 2025 3 months ago
Adventure107
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Hi! The subeta website is not working for me. I'm not able to play any of the games because it says that I am not logged in, even though I am logged in. Everytime I try to play any game, it says that I'm not logged in and then says to click here to log in, and I always click on it to log in, go back to the game, and the same thing happens again and again saying I'm not logged in, and this has keeps happening. I'm not able to do anything while exploring the subeta world because it keeps saying "no input." Even when I tried to adopt a pet, it keeps giving a generic error message. I guess my account is broken somehow. I just created my account today. How can we fix this? Thanks!

Dec 5, 2025 3 months ago Official
Keith
is sweet
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Eradication

Hi there! It looks like you might have been caught in some kind of weird state. What I recommend is to Request a lost password on the login page, and change your password. That will verify your email, and ensure you have an up to date password, which I think might be your problem.

Sorry!

💖 ✨ 🤗

Dec 6, 2025 3 months ago
BEACH
spilled the tea
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Captain NamJoon

My tree won't show even with cache cleared.

I cannot choose a subscription plan. Mine was canceled yesterday so I should be able to right?? Help!! I hate the ads!!!

I feel so lost without it! LOL Do I need to file a ticket or ????

In memory of my dear friends:
Pat, Tracy, Gina, Karen, Grammy, Marreshaann, Georgie
My Guitar Gently Weeps...

Dec 6, 2025 3 months ago
Keith
is sweet
User Avatar
Eradication

I'm going to reset all of the individual cache systems, so you should be able to sign up for a new subscription. I'm sorry that it's broken for you / if you can't get one today let me know and I'll send you a GA gift 😭

💖 ✨ 🤗

Dec 7, 2025 3 months ago
BEACH
spilled the tea
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Captain NamJoon

I just got back online and it let me purchase just in time for my birthday! Thank you ❤

In memory of my dear friends:
Pat, Tracy, Gina, Karen, Grammy, Marreshaann, Georgie
My Guitar Gently Weeps...

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