Hello, I'm making this after this thread about the blocking system was closed.

While I understand sometimes people get heated and things become less than civil, that didn't happen at all in that thread - people were voicing their experiences, giving suggestions, discussing other's suggestions, and it was all perfectly polite - which is why I don't understand why the thread was closed the same day, when a lot of people didn't get a chance to chime in. There was nothing against the guidelines going on, there were no nasty disagreements, and it's not really a bug thread where you acknowledge a bug and close it after fixing - this is feedback, getting lots of opinions is vital if the site is to cater to the majority of users.

We understand a revamp of the blocking system will take time, and no one thinks you're gonna fix it overnight. Exactly because of that, leaving a thread like this open for suggestions helps the community work WITH staff to come up with ideas. Hearing from staff that they're reading our feedback and working on it is fine - just let people continue talking. There might be more things that could come out of it, different situations to consider, ideas to work with.

Instead, cutting the thread short when barely anyone got a chance to voice their opinions makes the site look bad. Makes it seem like people's voices don't matter, makes people feel unheard. And if they can't voice their opinions onsite, they will do so offsite, in a much less favorable way.

All I'm hoping for with this thread is that staff reconsider how they deal with feedback, to foster the community working to better the site along with staff.

I support this. I know fixing stuff takes time but locking it makes it seems like you guys don't really care about what we have to say which is very upsetting because majority of the people on the other forum are releases that probably spent a bunch of money on this site like me. Please actually read and don't just lock this forum again. Thanks

After what happened yesterday, I definitely got the impression that staff does not care for user feedback as much as they claim to, which is really unfortunate. I was left with a feeling of hopelessness and disgust after seeing such a response from the very people we are paying to enjoy Subeta. I am no stranger to witnessing threads that took a turn for the worse, this particular thread wasn't one of them. I can't think of a legitimate reason to shut down the blocking thread. In fact, locking that thread only made me feel unsafe (as I am also a victim of harassment by certain individuals on site) and unheard. Not to mention staff tried to change the topic as they were locking that particular thread. I was merely voicing my dissatisfaction with the current state of things. I agree with , the locking of such threads makes users feel unheard and uncomfortable in giving feedback in the future.

I’m 100% in agreement about this. I was so close to making this thread myself last night, but was too sad and frustrated to be as clear and patient as you were in your response.

It’s genuinely sad because the idea of feedback is an open exchange of ideas. I read through the feedback forum, and only three other threads on page one were closed, and they were either solved or inherently problematic. I can’t really fathom why it was closed preemptively, and it really does make the site look bad. It also entirely removes my faith in actually trying to make some changes or help the site get better.

I truly feel very swept under the rug.

I feel like being upset about blocking being a weak bandaid, and continuing to have to see notifications from someone harassing me is just not a priority to staff.

I think because we were getting good ideas and traction, they closed the thread because they have no intention of changing the system, either because they don’t want to, or don’t know how.

Anyways, thank you em for making the thread.

in case you want to weigh in

I feel like every time there is any type of feedback thread that actually matters, it gets locked really fast even when it doesn't get heated. This speaks volumes in my strong opinion.

check this out here

this 100000%

They wanna sweep something under the rug if they dont feel like dealing with it. That's not a nice way to run a site.

Having been in retail the past year and a half has taught me that getting customer feedback is very important as a business needs to learn how to pivot to meet consumer needs and demands. We pay to use this site via csc purchases and subscriptions so does that not make us CUSTOMERS? The fact that staff locks feedback threads just signals that they are not willing to hear any possibly negative feedback which was not that thread. No one was expecting overnight changes to the system as we aren’t stupid. We know that coding etc takes time, effort and money all of which are in short supply. Everyone who posted on that thread was polite and non threatening IMO. Leaving it open would allow for other users to add their experiences and ideas for bettering the system in the future, like Marcus suggested having a mute option. No one demanded it RIGHT NOW. There are Karen’s on this site but none of them were in that thread.

Locking that thread was such a slap in the face to every paying user. Tell us we don’t matter without telling us we don’t matter.

I am so glad this thread was opened b/c I went to the other thread to see more experiences and ideas only to see it was locked and was totally perplexed, if not utterly annoyed, that it had been locked.

That truly does speak volumes and the level of disappointment I feel right now is pretty high.
I'll refrain from saying much else so as not to give an actual reason to lock this thread, too.

A mute option IMO sounds great, being able to set the time it lasts would be even better. A day, week, month etc...

Or even a tag feature that will block out certain key words that are triggering on the forums. Perhaps with a warning so you can choose to interact if you want, but doesn't make posts 100% invisible/unclickable. I'm not sure if a feature like this exists but other sites implement it and have made my experience more enjoyable overall.

I would have added this on the other thread but it has been locked sooo yeah -shrug-

I have not been very active on site for a while, only checking in daily or every other day for short bouts to look at comments if I’ve been speaking with someone or for releases. So I don’t really know if I should weigh in heavily here because I’m not very well versed in the bigger problems subeta has been having the last few years but I agree with everyone here so deeply. The closer of the forum seemed both premature and unjustified. The inability to allow others to speak in a free space where no one is being targeted or harmed; only where thought and ideas are being shared is what the forums should be for right? There is a major lack of communication from staff to users both in the past and now. Our feedback as long time users as well as users who may have signed up yesterday should be instrumental to staff as to how to make the site better for the benefit of all those who use it instead of sweeping their problems and bugs under the rug. No one wants to be unheard and ignored.

Here’s to hoping they listen.

I appreciate that staff is listening and taking valuable feedback but it certainly doesn't feel that way when we get adequate information over an important topic and then treated as if it could be locked because nothing was the solution. This is no way telling staff had to perform their duties, only that it feels like a dismissive wave when being told a general response and it not be treated as a discussion. We are having a discussion, not a dispute.

I'm certainly hoping for more explaination as to why it was closed. It wasn't a heated discussion and for a Subeta discussion, it was down right civil. Staff acknowledges that the blocking feature is lacking and instead of getting to hear more about what we would want out it, there's a topic for the autopricer instead. It was brought up but it wasn't the main topic.

And let's face it, any autopricer update will go the same way as the blocking updates - planned, but I don't think we'll see any updates to this year.

inb4 this thread gets locked immediately

Joking aside, I appreciate this thread being made. I have commented many times to friends how often threads get locked, regardless of discussion tone. It starts to feel like a "well this is how it is, bye" and the threads are locked up, warranting no further discussion.

I would even say that if people are being inappropriate and going against Subeta's ToS on a thread, it doesn't warrant a full lock in every case (dumpster fires aside). Subeta has a warning system for a reason, and mods can remove posts as well and urge people to stay on topic.

I was thinking the same thing. I think staff still believes this is the Subeta of old, where feedback threads could get pretty vicious. It's not.

They may not like seeing people continually discuss how a feature can be improved, and may think "Well, we said we'd do what we'd do, so let's lock it." I can see that.

But we know this is a site where such things may take years to develop. Wouldn't you rather have users generate ideas continuously - even if they're not all implemented?

It does feel like we're being policed because it's not a 100% positive opinion. We know you're maintaining this site for us, but that doesn't mean all fair and reasonable criticism should be shut down.

Stuff like this is why I am seriously struggling to continue logging on. I recently signed up for a goddess subscription again after unsubscribing because of a similar issue a while back, and I am already regretting it yet again. I want to continue to support this site with my wallet, but y'all are making it hard for the userbase to care when we are constantly dismissed like this.

edit after seeing 's response:

Staff couldn't just ask people to stay on topic? There is a warning system in place for a reason.

whoa, a topic in Site Feedback got locked really quickly because it was slightly negative? that's crazy!! 😒

...i just read all the posts in that topic and i don't understand why it was randomly locked either. i'd say it's becoming a bit of a joke at this point but it's definitely more aggravating than funny...

really feels like the message was "there's nothing we can do about this so stop talking about it okay?" even if it's truly a case of inability to solve the issue right now, doesn't mean people shouldn't be able to discuss it... if we couldn't talk about anything that isn't possible atm due to lack of staff, difficulty in coding/implementation, etc, then we may as well just do away with the Site Feedback forum entirely. mostly feels like topics in there are screaming into the void at this point.

[edit] i typed this before i saw 's post in this topic but eh. i don't really agree. :/

I'm glad the decision of closing the thread has been reconsidered! Thank you for listening to our feedback.

I understand staff not wanting to weigh in on certain topics, but hopefully you can still let the community talk about those as long as guidelines are being followed.

Maybe, like mentioned, there can be more usage of warnings and reminders from mods if one or another user is going off in a way that is against guidelines, instead of just locking down an ongoing discussion that could be insightful, effectively punishing everyone involved for the actions of a few. I know a lot of people have been disappointed by other threads closing mid-conversation in the past.

It's a forum site, and people will disagree, but as long as they stay respectful, people should be allowed to keep talking about topics. Voicing complaints is hard to do with an upbeat tone, however, so I really think some leeway has to be given in a feedback forum if people sound a bit negative, after all, they're having a negative experience.

I actually am glad you made this post. I'm a long time lurker and seeing the forums so incredibly dead and yet any time a thread picks up traction, it's closed? No wonder we have no community.