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Feb 5, 2021 5 years ago
Rogue
needs to get lost
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Is there somewhere that lists how many warnings a user can get and what frozen means? I went to the Rules page and it just has a list of rules, some of which reference "warning" and "frozen" but not really what that means, how many you can get, etc.

We have all these rules but I can't find where it officially say what will happen if you break them.

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Feb 5, 2021 5 years ago
Darkrai
is magical
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Sucre

It's kind of explained as part of the FAQ

Quote
I just received a warning. What does this mean for my account?
There are two types of warnings on Subeta. A verbal warning is normally the first way a User Administrator will let you know that you are breaking a rule. A verbal warning does not count towards your actual warning count but it is best to take note of the rules you are breaking so that it doesn&;t escalate to our next type of warning. An official warning comes when you either break the same minor rule more than once OR you break a major rule. You can view your official warning count on your user dashboard. There is no special list of verbal and official offenses, but a good rule of thumb is that if you did not maliciously break a rule or do something that is considered cheating, you normally will receive a verbal warning before an official warning. You are allowed a total of 5 official warnings, or 3 official warnings for the same offense. After this time, you will be frozen. Be aware that there are offenses that will lead to an automatic freezing. These are serious offenses like selling a pet for cash or offsite currency and offenses that put our users in actual danger. Some official warnings expire after 2 years. If you are unsure which expire, file a ticket and a UA can review your warnings.

Feb 5, 2021 5 years ago Official
Dill
is practically pickled
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Caiman

You are definitely welcome to file a ticket if you have a more specific question about warnings or how they work, and we'll be happy to help!

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Feb 5, 2021 5 years ago
Rogue
needs to get lost
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Thanks for that! I honestly forgot we had a help page since I always skip it in the dropdown and it isn't linked in the footer (that is where I checked Rules/Guidelines/About).

Thanks :) You guys are always great with my tickets and patient with my questions.

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Feb 5, 2021 5 years ago Official
Dill
is practically pickled
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Caiman

Also, the help page has all the handy links for rules, the FAQ, bug reports, and other stuff! It's up in the topnav under the "Subeta" tab.

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