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Jan 13, 2021 5 years ago
Fairy Catcher
Beowulf
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After almost 12 years in subeta, I end up with lots of stuff. Today I was trying to clean my gallery and some of my pet's treasures, and it seems I was a bit sleep-deprived or something, but I end up putting my pin wrong a few times or using too much, not sure which. But now when I tried to do something that require my PIN I got a message that say "You've tried this PIN too many times today!".

Will I be able to use it tomorrow? Will this fix by itself, or I need to fill a ticket or something? I never got this message before!

Jan 13, 2021 5 years ago
Laurey
is a flower child
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There shouldn't be a limit to how many times you can use your PIN per day in general, it only does that if you are entering it incorrectly. It's a safety feature in case someone has gained access to your account and is trying to guess random combos to figure out your PIN, so if the PIN gets entered incorrectly too many times it locks you out to help keep your stuff safe.

It should reset itself tomorrow I think. If it doesn't, or if you are still having trouble remembering what your correct PIN is, you can file a ticket for assistance.

Jan 13, 2021 5 years ago
Fairy Catcher
Beowulf
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Thank you, I remember my PIN. I was just trying to do three things at once and I mess it up trying to hurry up. I should have know better! Thank you for your answer!

Jan 13, 2021 5 years ago Official
AeriaLure
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Astarion

If you have PIN/Login issues, do not file a ticket. Email support@subeta.net instead.

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Jan 13, 2021 5 years ago
Fairy Catcher
Beowulf
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Thank you. It seems that it reset last night and everything is working properly again.

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