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Aug 26, 2020 5 years ago
Elementary, my dear
Written
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I've been reading my pets a lot of books today, and it was all without incident until I got to this book:

[item2=A to Z Plant Encyclopedia]

I bought 36 of them to read to my 36 pets, but when I got to the last one I got the 404 error saying the item didn't exist. I backed up to the inventory page and saw that it said x36 underneath the encyclopedia. (In fact, I checked it more than once to make sure I was looking at the right book.) But when I did an account search it said I only had 35 of this book.

So I didn't accidentally read it to the wrong pet, and I didn't put it in the vault or shop. I also couldn't have donated or deleted it, because I have those buttons removed via CSS. The book just...disappeared.

There was some lag going on while I was reading this book to my pets, but there was lag with other books as well, and this is the only one that vanished.

The past is written, but the future is left for us to write. ~ Picard

Aug 27, 2020 5 years ago
NEVER feed
BoaConstrictor
after midnight!!
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SapphireSeasGoddess

That's in fact not an item issue, you should have posted it in the Site Functionality Issues part, if at all. Unfortunately 50xs are reknowned to eat items all over the place.

You should file a ticket to get reimbursed.

Aug 28, 2020 5 years ago Official
Reya
has ALL of the beanbags!
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Hi !

If you haven't already, please file a ticket so a UA can look into the missing item.

Also, please check out, and make a report here: Timeouts, Error Codes (5xx), Lag | FIRST POST UPDATED 7/22

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