I'm glad the Ticket Center got some attention, as its an important point of communication between staff and users. It seems that the wording on the page to create a ticket is designed to try and lower the amount of tickets filed, which will help Subeta as the UAs will be less bogged down by things that they cannot help with.

However, I think its important to make sure the language in the Ticket Center is clear so that users don't get confused. Mostly, I mean that when I click on ">I want to report a bug.", I am told to go to P&B to file a report, unless the bug is exploitable. But what happens when the bug is something like "the wardrobe ate an item I wanted to remove from it, and now its gone from my account"?

From my experience on Subeta, I'm pretty sure that in this situation, I would need to file a ticket to ask for a replacement from a UA.

In this case, I would probably need to both file a ticket and create a P&B thread. I think it would be better to rephrase the Ticket Center language to something like "All other bug reports should be posted in the Problem and Bugs Forums, however if the bug has affected your account negatively (a lost item/currency), please also file a ticket"

Yesterday I was having issues with my autopricer and was about to submit a ticket about it, then I saw the new wording and figured I should write a forum post instead. Today, a few hours before site reset (I'm 13+ hours on subeta), I was told by a staff member I should have filed a ticket and I effectively lost a day of autopricing as a result.

I posted in P&B at 1am subeta time, but didn't get a response until 7pm. If there's going to be delegation to P&B, then it should be checked more often.

I've been waiting two months for a response to a ticket. I am incredibly disappointed by the lack of professionalism in handling this.

I submitted my ticket, and one staff member forwarded it to the staff member in charge of that area. It's the second staff member who has been utterly silent. I asked the first, but they said only the second was able to handle the issue. I even sent a PM to the second, but got no reply either.

I don't want to be that person who nags, but two months is a ridiculous amount of time to be given the cold shoulder. What's worse, I don't know who else to contact or what else to do since apparently only the second staff member is able to help.

The new ticket center would be nicer if it weren't for staff blatantly ignoring it.

From personal experience, if you're waiting for longer than 1 week for a staff member to respond to your ticket, it's okay to give the staff member a nudge via that same ticket. Tell them it's been a while since you've heard any kind of updates from them about the issue, ask if it's still being looked into.

Sometimes things accidentally slip through the cracks. It's normal with a small team doing a ton of work. Posting a reminder to the ticket itself is much better than messaging or commenting staff - they get an event about a ticket response just like you do and they immediately know what's up.

The thing is...I did reply to the ticket about once a week--including sending one PM.