I made a ticket at 1:47 subeta time and still have not even received an assigned staff member.

Don't worry, they'll get to you eventually :)

As for why it's taking longer than usual: it may be because it's Saturday, it's also one of the last weekends of summertime, and they just did server updates this week so things may be backlogged. I wouldn't worry too much until Monday or Tuesday.

I have made many tickets before but i have never had to wait for 8 hours

Sometimes it happens. Once I had to wait two weeks for a reply on one of my tickets, but it was eventually answered. It's likely just poor timing.

2 weeks for an assigned worker? it's been 8 hours without someone assigned

I think it's weird that it has taken that long to get assigned a worker. It is true that the staff member that finally does get the Ticket may not be able to help or requires extra time to finally do the helping-thing. But Ticket assignments do not usually take eight hours.

Me, I'd file another Ticket about the Ticket, just in case it's not someone gone sick and it's a lost feature due to the server updates.

I think they're just really backed up. I had my ticket assigned quickly but it's taking a while (about four days or so) for any further responses, and I just wanted to see if I was missing currency.

It was all together 11 hours before i got a staff member assigned

i never got staff assigned on weekends. ;) i don't think they work on that on weekends. i may be wrong. However, i did have to wait quite some time for a ticket to receive some sort of solution - it involved the programmers as well, not just the UA. Im sure it will have someone assigned on monday at 8am ;) [or earlier]

I never made multiple tickets and i never spammed the ticket center

we have in the past been told by staff and UAs that this is allowed and I have done it without Warning in the past. For one particular Ticket I had to do it three times.

Is this a new Rule?

I would like further clarification please It will be helpful to discuss it here because this is Help & Questions and I and other helpful volunteers who are not staff hang here a lot, but if you like I can file a Ticket about it, and Edit this post out.

Sometimes Tickets don't get picked up because the system is somehow broken. This has happened. You are making the assumption that it's automatically reasonable for users to presume that just for now nobody's there. I don't think that's automatically reasonable based on my years of experience on how the Ticket center has worked in the past. The customer service here is excellent, and all y'all are a victim of your own success. :) I don't mean to penalize you for this, I just want to understand you and Subeta's policy on this better.

No-reply is not the same as not-picked-up. You have answered "a week or two" for no-reply, although in my experience any Ticket more than three days old with no-reply by anyone gets automatically closed-by-policy-and-procedure. Has this changed?

You have not answered the question about not=picked-up. What is currently a reasonable amount of time to wait for a Ticket to be picked up in the first place?

I've personally never seen a ticket absolutely never not get picked up, , and would have to defer to on how long you should wait for a ticket to be 'picked up' (aka assigned to a staff user) before you make a second --- but one day certainly isn't it. Giving the advice to make a second ticket if the first hasn't been assigned by a staff user -- especially in less than 24 hours -- is not really sound and not recommended.

Tickets can be closed by staff if they go more than 3 days without a response on the user's side (especially if we've asked if there's anything else we can help with and have had no response). They do not automatically close -- they have to be manually closed by someone. So if staff does not respond to a ticket in three days, the system does not automatically close the ticket, and there's no need to make a ticket immediately at the three day mark to follow up.

I can't really speak to how long it takes a ticket to be picked up (but for what it's worth, assuming my time conversions are correct, among my most recent tickets, it looks like the longest was 8 hours or so for an initial reply)

But I can confirm that tickets aren't automatically closed. I had one about the battle achievements that were broken, and it needed further action on my part because I can't count and I got a response over three weeks later asking if I still needed the ticket open

Also for what it's worth, I don't think it's unreasonable to give it at least a ~12-hour wait for a ticket to be assigned. That should be long enough to account for time zones and things without creating unnecessary tickets (but I've also never had an issue with a ticket hanging out in limbo because of a glitch, so I can't really say how often or how recently that's happened, and it'd probably take me at least that long to remember I filed a ticket in the first place if it didn't get a response)

Thank you for your reply on the assignment issue and I will keep this in mind for the future!

Please forgive my mistake in presuming three-day-closing was automatic, I am sorry for my misprision. I have had Tickets closed on me by staff after three days when my post was the last post and when they have not answered my question or asked if there's anything else. I have had Tickets closed on me after three days without any reply by the assigned staff member at all.

I've had a ticket open for three months because my assigned staff let me have three (or four) months to see if my problem came up again (had to with GA subscription plans so we waited for renewal). I can't say why yours were closed, @/Solsticesprite but I can see why you would think it was automatic.