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Aug 18, 2017 8 years ago
EmCee
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Tali

Hello! I was curious if anyone knew the time frame that is to be expected for overlay art. The last time I submitted it was accepted within a few hours so it's odd that it's been sitting for a week to me. I'm patient but just anxious bc I love the art that was done.


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Aug 18, 2017 8 years ago
Solsticesprite
cleans up nicely
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a week does seem a long time to me based on the questions about it we get in Help & Quetions (I have not done it myself). It has been true lately that it has been taking longer. . If is involved she just went on vacation for a week, so it may take even longer. If not her, maybe file a Ticket in Help and ask about the queue length.

Aug 18, 2017 8 years ago
Deadeye
Kisrah
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Brainfreeze

It varies. Some of mine were very quickly approved. One took a few days.

A week sounds pretty long to me though. I second filing a ticket. Make sure it hasn't gotten overlooked somehow.


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Aug 21, 2017 8 years ago
EmCee
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Tali

Just an FYI that Amber isn't involved. handles them. Here was my response via ticket: "Unfortunately, we really aren't sure how long it might take for a custom overlay to be reviewed and accepted/denied, as there is only one staff member who handles that part of the site. It all depends on various factors such as the availability of that staff member, how many others are ahead of yours, etc. Sometimes they like to discuss the image with other staff members."

I asked for my ticket to be transferred to Jessi and instead it was closed and told that she only deals with denials.. which makes no sense if tickets regarding that topic go to her.

Idk I'm kinda irked my ticket was instaclosed without allowing me to respond. :|


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Aug 21, 2017 8 years ago
Solsticesprite
cleans up nicely
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thank you for this information. is being all peeudo-interactivey over in CWs right now, so my guess is that it will be awhile.

Aug 21, 2017 8 years ago
EmCee
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Tali

Sigh, it feels like if someone is MIA that another staff member should step in on their behalf instead of letting a queue get backed up. Just my two cents though. Inconsistency is my only downfall with the site on information and availability.


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