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Jan 23, 2017 9 years ago
FENNEC
is on cloud nine
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SHOULD BE RE-F*()@$(#$#($ DEEMABLE!!!

IT HAS BEEN SINCE 2013 Feb SINCE THIS WAS RELEASE!

FOR FOX SAKE, SERIOUSLY?!

What problem is still going on since 2013? other then wardrobes, forums,.....hahahah yeah....I gave myself a laugh..now I'm sad cause its true.

EverythingTM XD

Not sure if this is supposed to be here or suggestions. Either way its still ridiculous how long and its still not. Only one in the series thats not isn't it?

Jan 23, 2017 9 years ago
Kevin
is all-powerful
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Wuf

There is a suggestion for this here that has an explanation on why it isn't a simple fix

Jan 23, 2017 9 years ago
Tris
is made of stardust
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Quote by kbbob
There is a suggestion for this here that has an explanation on why it isn&;t a simple fix

So...the answer we're all just supposed to accept is that it's been two years and the artist hasn't had one single free moment to find her files? Or redraw them?

Jan 23, 2017 9 years ago
Kevin
is all-powerful
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Wuf

Well sorta. I don't know the details really but it's just something that needs redrawn and priority isn't given to old items usually because artists are always working on new ones.

Jan 23, 2017 9 years ago
Eivor
has a dragon
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MacLachlan

The linked thread is from two years ago. I'm failing to understand it can take that long for a staff member to find files whereas CW artists are expected to do so instantly.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Jan 23, 2017 9 years ago
Tris
is made of stardust
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Also, the item was released FOUR years ago. That thread was asking about it after TWO. Like, I don't even redeem wigs, but that's some bullshit. Get your shit together Subeta and get it redrawn already.

Jan 23, 2017 9 years ago Official
Rah
is magical
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Rah

- If she'd been asked instantly, she'd have the files most likely (not 100% as even I've had a computer crash that destroyed files I'd been working on the day before that weren't yet backed up) - I believe this was asked about a few years after release?

But also, community guidelines guys. This isn't something huge that we're ignoring, it likely got missed on a task list and has been forgotten about. I'll re-add it now.


Rah image drawn by the dear !

Jan 23, 2017 9 years ago
Darkrai
is magical
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Sucre

[topic not found] This topic is 3+ years old now (from Morostide) and supposedly the artist still has the files, they just need to be uploaded. So not to be bitchy or anything but it'd be nice if there could be time to get these kind of things fixed in a reasonable amount of time, and not 3-4 years after the fact.

Jan 23, 2017 9 years ago Official
Rah
is magical
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Rah

- I understand, and I can and do ask as soon as I see these topics, I tell the artist, the artist may not be working that day, or they're working on something else, and some things just go by the wayside until they're brought up again. Plenty of things do get fixed right away! ( has to back me up on that one) - it feels like the luck of the draw.

After checking up on this, it seems that they were added incorrectly (the spectrum and blacklight) and we thought they'd been added correctly. They have now been re-added, please check if they work! (The female base 0507 was not added and is being worked on now)

The stars have to align just right that we're not busy on other things, the people required are working, a programmer is on to do the fix etc. We have schedules and task lists coming out of our ears, but for these tiny fixes they unfortunately are not super high priority and can get forgotten. It happens to be a month that we're revamping things right now, so we can knock a few more of these out. It's actually helpful to grab me in a chatroom about things like this, the minimods have access to me that way and can catch me for fixes if you need me/it's on your mind.


Rah image drawn by the dear !

Jan 23, 2017 9 years ago
Darkrai
is magical
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Sucre

It actually wasn't on my mind until I saw this thread, haha. There ARE functional female bases now, but the outline is missing from them (I only took a screenshot of Spectrum but Blacklight is like this too)

Jan 23, 2017 9 years ago Official
Rah
is magical
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Rah

- that's the problem, it very quickly slips my mind too when after zapping season people don't care as much anymore and there are suddenly a lot of new problems to deal with - it's never ending, and the priority list can shift constantly with the seasons and with what users want the most.

BUT I have the artist and the programmer now, I can at least close the skins thread soon! (We're re-fixing, something about lineart)


Rah image drawn by the dear !

Jan 23, 2017 9 years ago
Darkrai
is magical
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Sucre

Thank you very much c: ( Look above!)

Jan 23, 2017 9 years ago
JESSYTA
is the richest user
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Quote by kbbob
There is a suggestion for this here that has an explanation on why it isn&;t a simple fix
The problem with this is that a new Delish line was just released. The same artist does the Delish lines.

The time that the artist spent on th Delish items that were just released SHOULD have been spent redoing the multiple-year-old problem,

Jan 24, 2017 9 years ago Official
Rah
is magical
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Rah

and - the bases should now all be available (spectrum/blacklight/)

- The wigs are being worked on (redrawn, the files are definitely lost)

New content is a constant top priority for us, but we're always going to try to improve on old content too.


Rah image drawn by the dear !

Jan 24, 2017 9 years ago
Spotlight Champion
Destiny
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Dexter

Oh there are tons of things that do get fixed right away! It is different because even when we post that something is fixed, only the people who reported it or have posted on the bug forums notice the fix. Which is probably something like less than 5% of the site. So there is a lot of stuff on a daily basis that goes on behind the scenes. And when that stuff is competing with new content that needs to be released or things that don't work, sometimes it gets unintentionally forgotten.

It's not an excuse...it just happens.

Dexter by

Jan 24, 2017 9 years ago
Evanesce
is a mirage
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-sighs at the staff responses-

Guys, there's no excuse. New content is not an excuse. Busy artists are not an excuse. Events are not an excuse. Even lost files are not an excuse. Why does such an expensive CASH item not have your priority? For the sake of the same Delish line like eight times? Not good enough and not good at all. It's been four years. And citing YEARS OLD FORUM POSTS is pretty dang shameful. This was not at all being worked on or thought about until someone just complained. What does get fixed right away is NOT a mitigating factor here and shouldn't even be mentioned. You failed here. Citing what you think is good about what you do is what you do to bosses who are about to fire you, not what you tell your customers. Just say you'll fix it and leave it at that.

-headdesk-

🌈 🌈

Jan 24, 2017 9 years ago
JAY
has 40 pets and counting
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Fancy

^ So that's ONE opinion....

I, for one, am satisfied with how this thread was resolved by staff, even though I've wanted that wig redeemable for years too. Subeta is a site of constantly growing/evolving content that continuously needs to be updated simultaneously as new stuff is being introduced. The artists do revamps and improvements to old items, pets, and NPCS ALL THE TIME. I can see how this item fell by the wayside, and the fact that a single thread was made a few years back doesn't mean that those involved could drop what they were doing and stop to focus on the request. I mean, maybe some of you don't have "real world" jobs yet, but this isn't how it works. In an ideal world, sure, you could stop current tasks to focus on the customer request, but look at how many suggestions/ideas/requests/feedback threads there currently are + counting. There would literally need to be one dedicated artist who just monitored these threads to draw and implement user requests. And Subeta doesn't have that, so they do the best they can. Long story short, the item is being redrawn so that it's redeemable, AKA the issue has been resolved. I mean, I know it's cool to shit on staff and complain about everything, but can we not focus on the positives? Someone made a thread, staff came and heard, and now changes are being made. Not every business offers that (even though they all advertise it).

Jan 24, 2017 9 years ago Official
Amber
is bitter
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Taco

Their rarity has been changed (from 125 to 130) and you should see the option to unlock them now!

Jan 24, 2017 9 years ago
Muerte
loves wieners
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Forevermore

Thank you for taking the time out of drawing two full Delish sets, pets, annual event/Holiday items, and everything else you're working on, to work on these two particular wigs and revamping them (and going through the process of editing them and all of the different layers that go into making a wig redeemable; then saving it a certain way, and uploading it all; all of which takes a hilariously long time to do). I, at least, understand drawing something doesn't take five minutes.

AND thank you to whomever coded the wigs after they were done !

Jan 25, 2017 9 years ago
Rogue
needs to get lost
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Thanks for your responses above. I think you handled this quite well :simple_smile:

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