Hey all. I was wondering if anyone could help us. My girlfriend cant access her account do to our stationary combuter malfunctioned. When she tries to reset her password she gets a e-mail from subeta stating you requested a new password for your account isil on Subeta! Click here to finish this process and select a new password." When clicking on the link she gets. "Your reset hash is no longer valid for one or more reasons as listed below:

This handshake does not match your user.

You may need to re-perform the lost password steps.

Can someone please help us with this? Love from

she should probably email .net">support.net I'll try to get a hold of a UA in the meantime :)

[edit] are you logged into your own account through that computer by any chance? if so, try logging out and doing it again.

Yes i am right now. But i will tell her to try doing that. Thank you. :)

okay so that is the right thing to do :) if that error does happen while neither of you are logged in, she should probably make a problems & bugs thread about the issue so it can be fixed once she can log in again.

She have tried that now. I logged out and cleard all browser history, but i did not help. She even tried another browser, but it was the same result. She cant create a bugg report, since she cant logg in, and i am not sure if she is alowed to use my account to do that. But e-mail seems to be the next way. Thank you kbbob for your time and effort. Lots of love to you.

Yeah do the email route first, and once she is able to log in, then have her do the bug report. They will be able to help her through email though :) You're welcome =) Good luck!