I want to increase my pet slots, I read somewhere a few years ago that you can do that once you've had an account on here for 2 years. (At that time, I think I was only a member for a few months.) So my question is, I've been a Subetian for almost 3 years, and I don't remember receiving any loyalty box? Do I have to go somewhere to get it? Sorry, I'm stupid. I tend to miss very obvious things.

Personal tab> user dashboard Give it abut 15 mins to show up if nothing make a ticket as it is kinda broked right now

And where should I expect it to show up?

Your inventory, since you've been here for 3 years you should get 2 boxes and a retro active 1 week ga medal. They made an award for the 1 year mark finally

You're actually a couple months out from hitting three years, so you'll just get one loyalty box.

I got a 1 week account medal, but no loyalty box? I checked my vault, and it isn't there either.

So should I file a ticket?

The achievement for loyalty boxes is broken, so yeah you'll need to file a ticket unfortunately :c