So I just logged in again for the first time in a very long time, and my account is now 2 years and 3 months old. However, when I went to my preferences page I wasn't given a loyalty box. Do I need to log in on the day I joined to get it?

(Sorry if this is a dumb question, like I said I just came back after a long hiatus and am still finding my feet)

did you try going to your preferences? that's where you get the achievement.

I did and got the achievement 'Longtime Member' (and 'First Year' because it's been that long since I was on this site), but no item.

if you got the achievement you should have gotten the box, so that seems as a bug. you should make a ticket so staff can manually give you the item you should have gotten.

I'll do that, thank you.

i too got this problem! i will send in a ticket as well.