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Nov 25, 2014 11 years ago
five_507
is getting bi
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No denying here that bringing back old cs items is awesome and we all love it, but bringing back the Longwear Eye Pencils just one month after their retirement is just plain out mean. I had planned to wait to buy them all for the Makeup Pouch until Black Friday, but then they were announced to be retired in October. So I decided to buy them for full price, 250 csc a piece, which makes an awful lot in sum. And now they are back for Black Friday just like that? Just one month after they were retired and people bought them because of that... no, sorry, I feel a bit cheated right now. Bringing back 'select items from previous years' means something else to me than this. (Also tbh they retire afterwards anyway... then you could just have had them retire after Black Friday altogether, really.)

Nov 25, 2014 11 years ago
Darkrai
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Sucre

I bought them during last year's sale, but yeah that's kind of a shitty decision :x

Though I really can't use them at all either :L I did want a few back at the time but I pretty much ended up buying them all for lmao

Nov 25, 2014 11 years ago
Klassikal
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Subolo

I was about to post about people being whiners, but lol this seems completely valid.

[Url=subeta.net/news/15155]Retirement News Post[/url] [Quote]. Time to make room for the upcoming holiday season! On October 26th the following will retire for the foreseeable future: Gold Sarcophagus, Sinsational Horror Supplies, Stamped Coconut, Mini Arcade, Magical Folding Chess Set, all of the scented serums, all of the keychains, Vanity Fourth Edition, Fringe Magazine Winter 2013-2014 Edition, the longwear eye pencils, Eerie Crate, Keen Gift Box, Cozy Fashion Bundle, Black Shopping Bag, and Mustard Check Box.[/quote]

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Nov 25, 2014 11 years ago
QueenOfImladris
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I did the exact same thing myself...I'm not mad about it or anything, but I was really surprised to see them in there for the sale since about a month isn't really "the forseeable future".

Although I agree with that the creme eyeliner pot made it worth it, especially since the eyes (and other items in the makeup bag) are really lovely themselves. xD

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Nov 25, 2014 11 years ago
Natasha
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Raven Darkholme

Yeah, this seems kind of unfair. :/

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Nov 25, 2014 11 years ago
The Helper
AlanaBanana
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On the plus side, we now have a better understanding of Subeta's units of time measurement! 'The foreseeable future' can apparently be as little as less than thirty days. Knowledge is power? :c

Nov 25, 2014 11 years ago
five_507
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We all did it for the eyeliner pot lol but I'm gonna disagree, I am a bit mad, they pulled 875 csc out of my pocket which I could have spent on other things in this sale. For me, that's quite a lot.

Nov 25, 2014 11 years ago
Darkrai
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Sucre

Yeah, that's bullshit :L. 800+ CSC will get you pretty far during the Black Friday sale

Nov 25, 2014 11 years ago
Major
Blanche
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Lol yes, soonâ„¢ can mean years and foreseeable future can be a month xD

No but really, this is a valid complaint. I don't know if there's any way to reimburse those people, but I know I have been thinking about getting things on the BF sale since... pretty much the last sale, haha, so I feel it isn't too much to ask staff to have a bit of pre-planning about the things they want to discount. (And to not mislead us when it comes to those choices.)

ALSO YES we all did it (mostly) for the liner. I love that liner aksjhdks omg I'd have bought that liner alone as a CW if it was a CW. xD

And while we're at it, I'll throw a random feedback: I generally dislike bonus items because they're only one per account and I could have bought another set of eyes to get another bag if I had the chance / didn't have to pester other people / all that :/

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Nov 25, 2014 11 years ago
Darkrai
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Sucre

Quote by Blanche
I generally dislike bonus items because they&;re only one per account and I could have bought another set of eyes to get another bag if I had the chance / didn&;t have to pester other people / all that :/
This too. The Creme Eyeliner Pot currently has none available in shops/trades (no Overstuffed Make-Up Pouches out there either). While I probably wouldn't have bought all those liners over again, it'd be nice if there could be more out there, the eyeliner especially is so useful.

I honestly don't think I've made a single HA without it since I got it. I had the Nightmare skin for months, and even when I didn't cover it I used this eyeliner.

Nov 25, 2014 11 years ago
JESSYTA
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Perhaps it's the amount of time that I have been on Subeta, and the sheer number of times something similar to this has occurred has made me jaded about what staff says... but in this particular instance I don't think anything needs to be done to compensate users.

"The foreseeable future" is vague. It's not really staff's fault if someone assumes that "the foreseeable future" means "a minimum of ___ months" because they never stated a specific timeframe. People that purchased these a month ago were no more cheated than the people that bought the other items that are currently discounted for their original price.

Nov 25, 2014 11 years ago
five_507
is getting bi
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I get what you mean, but I disagree personally. a) the items that are in the cs anyway and are discounted now were clearly to be in there for the sale and b) people were warned several weeks before the sale that the 10-day discount refund would not be given for the BF sale this year. I understand that buying something a month before a sale is normally no reason to be refunded, there's a reason for the 10-day rule that is usually working, but in this case if the pencils were supposed to be discounted in the sale, it's pure moneymaking to retire them a month beforehand so everyone would think they would be unattainable in the "foreseeable future", which, to be fair, has basically ever been more than just a few months, not even mentioning just one month. Oh well.

Nov 26, 2014 11 years ago
Nicholas
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Zac Efron_573

On a site where "never" just means "not this month," did you really expect "foreseeable future" to mean anything more than just the rest of the night? Admittedly, though, I never understood why retired items got discounted as well, or at least discounted a full 50% off. Hopefully with the inclusion of the collections once again, but at a non-discounted prices, we'll be able to have Black Friday bring back old items, but keep the price the same, to help those who didn't have a chance to buy them while also not making those others who bought the items initially feel any sort of regret.

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Nov 26, 2014 11 years ago Official
The Adventures of
Ariel
and Pete
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I didn't even realize this had happened until now, I'm really sorry. It was absolutely not a way to try to dupe anyone out of CSC. I have been in charge of retiring and bringing back items lately, while has been working on releasing more new items. I had a list of the items to bring back, but didn't get to quite finish it up due to a family emergency. She did an awesome job finding some great things I'd missed, but since she isn't as familiar with the newly retired items as I've been lately, this did unfortunately slip through the cracks.

actually made us a new tool pretty recently that has really helped us with cash shop items. When we add items now, it logs the date correctly, so it's easy for us to see when old items were released, retired, their prices, etc. It didn't work retroactively, so we don't have as much data in there as I'd like. I'm really hoping we can dig and get the accurate (or close to it) dates so we have literally every cash shop item on tap so things like this don't happen again. Unless can work some extra magic, it will likely be something we do by hand, but I can definitely do some tedious work to get that going if need be!

Really sorry again. My last minute absence during the sale put an added layer of stress to both and our customer support team, because had I been here I would have been able to grab a lot of the tickets that arose. deserves a medal right now for the incredible amount of work she's put in over the last 24 hours. I don't have enough fingers or toes to count how many tickets she has plowed through.

Nov 26, 2014 11 years ago
Seerow
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Sweetgrass Voice

I just wanna ask, is Rasputina the only one working on the tickets for this glitch right now? I'm sure there's tons of them since the cart glitched during the major sale. I had this happen to me and am missing countless items. It's been way over 24hrs since I've heard anything on my ticket and I would really really like my items I paid a lot of money for.

If she's the only one currently working on the tickets I can whole heartily agree that she is doing a shit ton of work and it's no surprise mine hasn't been handled yet. However if that is the case why aren't some of the other admins helping her out? My ticket isn't being handled by her nor has it been transferred to her.

Edit: Oops sorry Amber - meant to ping Ariel!

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Nov 26, 2014 11 years ago Official
The Adventures of
Ariel
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Did you mean to ping me? Rasputina was the UA on when the initial issue with the cart happened, so she's handling a whole bunch of tickets right now regarding it. I'm not super caught up in the current state of that affair as I was gone, but I know the programmers and UAs have been working really hard on getting it handled. I know it wasn't something that could easily be checked out by a UA, but I believe that was fixed!

Nov 26, 2014 11 years ago
Seerow
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Sweetgrass Voice

Yeah I meant to ping you, sorry guys! Too many five letter A names on staff :P

Glad to hear it's not just one UA handling this! Still doesn't help me - it's been way over a day and I am still missing my items that I want to use, but hopefully it can be sorted out soon. Until this gets resolved I can't do much with Fireside ike burn the items in case it targets one of the few CS items that made it to my inventory. I don't want to remove them from my inventory in case they need to be deleted and redistributed or something. I don't want to buy more stuff from the cash shop in case that messes something up. It's honestly just very frustrating to me right now.

Edit: Forum point yay. At least some good came out of this mess hah.

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