First of all, admin.s if this in the wrong place please forgive me, lock topic and transfer it. My questions:
1: What a person gives out for Trick-Or-Treating depends on the amount of pets they have. Most of the amounts are grouped, so people with 0-4 pets give out the same amount, people with 5-9, etc. The amount of letters in a username no longer matters as far as I know, but what people give out used to be based on the amount of letters in a username, a few years ago I believe.
2: We're allowed to talk about the plot :) There is a board here about it. You can click on the spoiler titled "PERIL AT THE PATCH PLOT" to see the steps. If you go into the manor, are you able to still see the letter in the room, or is it gone? You should be able to have a conversation with Ian, and follow him into the basement. I think you have to go through all the rooms and click on all the clues too, have you done this?