I fucking LOVE this. 100% support. PLEASE DO IT. I've dealt with some staff that have given so much sass that wasn't AT ALL necessary, and for a site that claims to have "awesome customer service" its a big fuck you. I don't care how well they do one thing or another, if they interact with users, they should conduct themselves BETTER.

Not sure if you all might agree with this, but it can't hurt to ping you all, my friends, to check this out. :)

I wouldn't mind this being a random thing-- take a survey, and once a month x amount of names are pulled at random and given idk, 250-500 csc or something. Incentive to actually do the survey and be serious since BS replies should be considered spam and thrown out.

Most stores do something to that effect via receipt. Sometimes it's every shopper, sometimes it's just random (or seemingly random idk how they really work xD). I'm not sure if it's really applicable for subeta, or if it's really needed (with all the staff rage rage that goes on I rarely see anyone mad about UAs), but I would fill one out if asked either way.

That said:

I'm like, 95% sure UAs don't work much/if at all on the weekends, so if you filled a ticket on a weekend you're probably going to be sitting around twiddling your thumbs. Same goes for CW submissions, too.

That has absolutely nothing to do with customer service and is one very big reason I'd rather see potential survey's done at random if at all. Holding things to them that they're not responsible for is hardly fair, and since UAs aren't programmers and are well within their rights as human beings to not be on subeta 24/7/365 for our beck and whim. People's desire for instant service is why so many company's do offer 24/7 service but you end up talking to someone you can't understand from the other side of the world because hey, it's 9 am somewhere!

But depending on how it's handled, I wouldn't mind more survey's for many aspects of subeta. Might prevent more mob!boards and stuff xD

Its one thing for them to take a few days, but one of our friends has gotten 3 responses over the course of a week. >> So, yeah, thats kinda BS.

Yeah I don't like the idea of blaming staff for not answering your ticket within a time frame. Sometimes they have to check with other staff, who may not be available at the same time as the UA assigned to the ticket (or whatever). I've had tickets take quite awhile to answer, and more than once I've gotten responses several days later, apologizing but saying they still haven't been able to get in contact with someone who can answer my question. And that's fine, that's not the UA's fault at all.

I do like the idea of having surveys, but I feel like it wouldn't help in a lot of cases just because people aren't being patient in waiting for their responses, or didn't like the answer they got, or what have you.

Its one thing if they respond to say, "I can't seem to get ahold of x person" but to just outright not respond? Sorry, but that isn't good customer service.

More than that, I want to be able to make it known when I have a truly shitty experience, such as a staff member giving me attitude when I've asked a question.

and without knowing what that ticket's about, ie the kind of issue they're having, that's a pretty generalized thing to say. I'm sure the admins on this site don't keep users waiting just for shits and giggles - they have people above them that they have to check stuff with, etc. If your friend genuinely thinks they're being left in the lurch, why don't they just ask the admin why it's taking so long between responses?

and without knowing what that ticket's about, ie the kind of issue they're having, that's a pretty generalized thing to say. I'm sure the admins on this site don't keep users waiting just for shits and giggles - they have people above them that they have to check stuff with, etc. If your friend genuinely thinks they're being left in the lurch, why don't they just ask the admin why it's taking so long between responses? This exactly

I agree, but I have never had this happen. I mean, personally I'd rather just wait it out than get messages saying "Sorry it's taking so long, still trying to find an answer, etc." but that's me. I think if they tell you first that, hey they have to check with someone else before they leave you hanging, that's good enough (but again, that might just be me. I do work in the service industry so maybe I'm just more lenient than most, I have no idea)

I am all for surveys. They amuse me.

I like the idea of random and anon surveys! I hope you can implement that :)

Please do this! I for one have been waiting days for a UA to answer/resolve my ticket issue and it is highly annoying and frustrating! As someone who has been on here years and years, I honestly expect better service. So having the chance to do a survey would be "lovely".

Thankfully, I contacted the UA earlier today through the ticket and they graciously responded and resolved my issue. I am once again a happy camper. :)

There are two issues here:

A random survey is a perfectly fine idea.

I have been here nearly eight years and have a long chain of completed tickets. The customer service here is EXCELLENT. I used to be in this field, and while subeta's help system isn't perfect it is IMO spectacularly good. If you didn't get good service, or if your friend didn't get good service open another ticket and if you don't get someone else, ask for a supervisor. ...you can do that here! You may think doing this is causing a problem, but here, it is not.

And if you're talking to the head of a chain? Do you ask for Keith? LOL

I have found there are 2 admins I don't like dealing with in the least with my tickets because of the way they have handled my past tickets and I was unable to give feedback of how satisfied I was with the way the ticket was handled. As far as the anon survey goes I would be all for it.

I personally don't care if its anon or not. I figure, what is the harm in offering a survey regarding how happy a user is when dealing with the UA/Customer Service Rep on that specific ticket? Do UAs not have reviews anymore? If so, would this not help to further improve the team?