It would be really helpful if the list of your tickets also included which staff was assigned to it.

I have a long list of tickets that have been sent in. Sometimes I need to refer back to a specific one, and it can be incredibly annoying and slow to find it. Having the assigned staff next to the ticket name could at least help narrow it down some.

Hope that makes sense. :o

On all my tickets, if I click the ticket, it still tells me what staff was assigned to it, or do you mean on the main page?

Yeah, sorry. I meant on the main-page, where all the tickets are listed.

Oooh sorry! I get what you mean ^-^ Sorry for being slow. xDD

I can see how this would be helpful. The date the ticket was made (maybe general time - month and year only?) might be, too.

i think that since you can create you own title for them that the date and time would be easily added by you. as for the name of who responded, i don't feel it's necessary, really. if you are specific enough in your title, tickets should be pretty easy to find via ctrl + f. or if you have that many tickets you could always make your own spreadsheet file sorted however you like. then you could sort by time/admin/topic whenever. all it would take is a one time through your old tickets, then upkeep.

I don't know much about programming, so I may be talking out of my rear here, but I feel like it shouldn't be too hard to add. And like , I have tons of tickets that are filed. A lot of them are "Forum Report: XXXXYYYY" because that's the default name given to them.

I could see how people who rarely file tickets wouldn't think of these small additions as necessary, but since I file tickets frequently, I have a really long list, and I don't always remember why I named something what I did.

99% of the time that I need to refer back to a tickets it's over something I never thought I'd need to, and it typically has the "Forum Report: XXXXYYYY" title. :l

i don't see how the name of the admin would help much, then, really. if you have that many tickets i think your best option would still be to create a spreadsheet yourself. it's really easy to maintain, and with all the info listed in one spot you wouldn't have to look very hard at all. there are even spreadsheet hosts online that let you sort by column with a single click.

i know i'm outnumbered by minimods lawl, but i just don't see the need for that sort of change with so few users affected.

I guess it depends on how much work it is. I totally understand and agree that it's not worth it if it takes a lot, but since the information is already attached I don't really think it's very difficult -- granted, I'm not THAT familiar with programming.

The staff does help because I typically can recall WHO it was -- or, really, who it wasn't, which narrows it down. :P

I don't necessarily need to date, since they are in order of when you submitted them.