I've sent a ticket a few hours ago and it hasn't been assigned to any staff member yet, which is weird cause usually it happens right away.. Is there a problem with the tickets or is this normal? I know it might take time to get an answer, but I've never had to wait more than two minutes before the ticket was assigned, so I am not sure if this is a bug or what D=

It rarely happens but sometimes (especially during events) it may take some time. I believe (and I may be wrong) that only certain UAs can handle certain issues. So maybe it is just the kind of issue that no one online can handle right now.

I see.. I expected it to be assigned to someone anyway even if they would take a while to answer, that's why I was worried there might be something wrong =)

And I may be wrong! I will definitely leave this open until you get an answer just in case! But I /think/ when a UA comes on, they pick up the tickets they can handle.

Please see above. Did your ticket get assigned?

Sorry, yes, it got assigned to someone a few hours ago, I forgot to update the topic ^^

Not a problem I just wanted to make sure :D Locking this up!