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Jun 3, 2009 16 years ago
SING_746
is a SUPER USER!!!
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ok i need help from fellow zune people out there. i got my 80G zune for my birthday last year...and for a long time is was really great. A few months ago, it froze for the first time. Which was weird, but I reset it and it was fine. Ever since then it would freeze randomly, more and more, but the reset option always would fix it.

Three weeks ago, ish, I lost my Zune charging cord and it died. I was short on money, so I left it dead for a while, until I could afford a new charger. Last night, I went out and bought the exact same charger that it came with. I went to charge and and sleep (since I always do that). I woke up this morning to find it frozen on the "connected" screen. There was an error code on the Zune program that I forgot to write down, since I was in a hurry. I brought it with me to school, and for a good twenty minutes I tried to reset the thing...with no luck. It was just frozen on that screen. No button would work, nor would the reset option work. Finally it went to this all black screen and still refused to start up. Around 40 minutes of playing with it (i had a work period today :P) i managed to get it back on the main screen...to see that only FIVE songs are there. Five totally random songs...out of hundreds. Now, it freezes every minute. Nothing will work. The Zune program refuses to work for me...I can't even log into the Zune website (something about confirming my account...that I've done a few times with no success).

Anyone know what the hell I should do? 0_0 I'm getting right pissed off with it.

I got your back Jack, bitches be crazy.

Jun 3, 2009 16 years ago
Jengie
is lonely
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From zune.net:

For the restarting:

Quote
# After the Zune device is back up and running, connect the device to the computer that has the current Zune software installed. Then, update the device to the current version of the device software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
926770 (<a href="http://support.microsoft.com/kb/926770/">http://support.microsoft.com/kb/926770/</a> ) How to update your Zune device</p>
<h1>Restore the device software. As a last resort, try to restore the Zune device software. When you restore your Zune device software, all content and the device software are removed. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base:</h1>
<p>927001 (<a href="http://support.microsoft.com/kb/927001/">http://support.microsoft.com/kb/927001/</a> ) How to restore your Zune device software</p>
<h1>Enable Zune device error reporting. This will not immediately fix the current problem, but by electing to send error report data, you will help us improve future product versions. To do this, follow these steps:</h1>
<ol>
<li>Start the Zune software, and then connect the Zune device by using the sync cable.</li>
<li>Click Settings, click device, and then click Privacy.</li>
<li>Click to select I want to help improve Microsoft software and services by automatically sending error report data from my Zune device to Microsoft after errors occur.</li>
<li>Click OK.</li>
</ol>
<h1>Send in the device for service. If the previous steps do not resolve the problem, visit the following Microsoft Web page to sign in and register your device:</h1>
<p><a href="http://service.zune.net">http://service.zune.net</a>

I can't find anything about the missing music =/

Jun 3, 2009 16 years ago
livie
is a survivor
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Solution: Buy an iPod :D

Jun 3, 2009 16 years ago
NistOisi
donated to the cash shop
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I absolutely LOVE my zune - your situation sounds like the headache I got with my crappy 60gb ipod.

Sounds like a pain in the butt. Worst possible case take it to the nearest best buy and ask them to fix it.


You will find that it is necessary to let things go; simply for the reason that they are heavy.
So let them go, let go of them. I tie no weights to my ankles

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Jun 3, 2009 16 years ago
SING_746
is a SUPER USER!!!
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Quote by LIVIE
Solution: Buy an iPod :D
hilarious. i was waiting for one of you iPod humpers to come and give me some smartass comment. Not really in the mood, thanks. =)

I'm currently trying to wipe out my zune as we speak. i deleted the program from my computer, now i'm trying to wipe the zune.

I got your back Jack, bitches be crazy.

Jun 3, 2009 16 years ago
Goddess
made a living
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Quote by LIVIE
Solution: Buy an iPod :D

Not everyone can afford or even wants an iPod.

I'm not an iPod humper, but I do love mine very much.

Well, continue wiping out your Zune, and if that doesn't work, then I suggest you call the company and try to have them help you.

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Jun 4, 2009 16 years ago
shatzy
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Quote by seductive

hilarious.
i was waiting for one of you iPod humpers to come and give me some smartass comment.
Not really in the mood, thanks. =)

god... that was HILARIOUS!!!

i have nothing to really offer on the subject. i came to view the problem/solution because i am searching for a player for a gift and find electronic issues of interest.

i certainly hope you get it sorted.





Jun 4, 2009 16 years ago
livie
is a survivor
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Hey, I do NOT hump my iPod! I make love to it, but never hump ;D. But really, I've never seemed to have problems with my iTouch. But I guess it wouldn't be a very good solution if you don't have the money for one... :|

Jun 4, 2009 16 years ago
chinacat
has a sweet tooth
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itsadomino

Talk to Tech Support, Google it, and if you still can't find out what's wrong with it, take it to wherever you bought it. Best Buy, Wally World, whatever.

In the end, it may - not necessarily will - but MAY cost more money to fix it and buy a new Zune than to buy a different mp3 player. Not necessarily an iPod, though that's what I would advise.

And please, don't refer to me as an iPod humper. My boyfriend has a Zune and I often rape that more often than my iPod. -.-

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Jun 4, 2009 16 years ago
Saturnine
wants to believe
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Fearleading

That same thing happened to me; I had to call Zune Support and they had to send me a box so I could send it back. It was free, by the way.

Partially my fault, hooking it up to some wonky speakers, I suppose.

S-F
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Jun 5, 2009 16 years ago
Murdoc
is a big bully
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Definitely contact Microsoft since this problem was consistent and you've tried to reset it. I'd suggest to try plugging it and seeing it if was a problem with you disconnecting it from the charger. I use an iPod, and the time my friend's older one froze, it was because she had disconnected it improperly.

If there's still a problem and Microsoft refuses to do anything for some reason, I'd suggest trying your luck with a new Zune, or if you're tired of the headache, buy a new MP3 player. (Not even ganna lie, Walkman MP3 players make my heart thump-- and I use an iPod, lol.) in case you're looking into other ones, or even other suggestions on how to fix the problem

best of luck!

Jun 5, 2009 16 years ago
peachleaf
is a survivor
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get an ipod.

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