1)So, do we receive loyalty box after being a member for 1 years or just 2 years and up?

I am a member for 1 year, 10 months, 6 days and received no box D:

2. My HA is not showing D: I already resseted the wardobre and everything but it keeps not showing, what do I do?

1. You receive Loyalty Boxes each year after being an active user for at least 2 years, I believe. You still receive an achievement for being here for 1 year, however.

2. Sometimes HAs won't show up while others still do...I think it's some sort of rotation process. But I'm not really sure. Does it show up in your wardrobe?

1. The first loyalty box is when you have two years and then subeta gives you a loyalty box every year (in your year 3,4 and so)
2. About your HA problem i can't help sorry

yes, the HA shows in the wardrobe D:

Well, it's showing up for me now. (: So I believe it's just the rotation process thing.