Thank you.

Lock please and thanks. <:

Wait. Do not file another ticket. The staff member that was assigned to your ticket will respond just as soon as she is able. Please remember that we cannot be online 24/7 and also that we try not to let tickets go for more than three days without a response.

I wasn't going to file another ticket. I can read rules. I'm just concerned with the issue I have filed the ticket for.

Is there any way to change the UA who was assigned to my ticket?

I transferred your ticket to another AA. (: