a friend lost her pass to her subeta account and lost the pass to the connected email. is there anyway she can get the pass back so she can get in?

I think it's better to make a ticket for this. But I don't know. I don't think so. She could always get the pass to the connected email back by answering a question/having it send to another email.

I didn't know if I could make a ticket being since its not my account

I think you can. Just try it?