you need to redeem it here, on site.

go to http://subeta.net/cashshop.php?act=credit and select the "paybycash/ucg" option

i was still having problems with it. i returned it to walmart and got another one and it worked. thanks

glad you got that sorted :)

Sometimes it's not the card.If you are from Canada there is a link to take you to place to redeem UGCs from Canada the link says Having trouble with your Ultimate Game Card because your from Canada?Click here. Hope this helps.