Site Updates



Happy New Years, everyone!

As you know, we experienced quite a bit of downtime the past day. We’ll have a programmer explain the finer aspects of it sometime today, but here are a few updates/things:

    [li]Anyone with a GA currently has had their time increased by 3 days! Anyone with a subscription now has had 100 CSC added to their account.
    [li]December Monthly Collections will stay in the Cash Shop until the 3rd!
    [li]The Unstable Snow Fairy will be around until January 5th at 11:59pm.
    [li]Trees are still safe, we’ll be opening those sometime this week so you can get your gifts. There will be more on that when makes a news post about it. :)
    [li]We know quite a few people have missed out on the chance to visit Melody for the 30th and 31st because of the downtime. We’ll have a news post sometime today explaining our plan for that!
    [li]Our actual New Years celebration will start later in the day when we know the site is more stable!

January 1, 2016, 11:33 am by Hellbent
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Are we supposed to still be getting the Snow Fairy random events? Because I just had a red fairy come to me.

January 1, 2016, 11:31 am by Strength
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I want to punch DDoS-ers in the kisser. Get a life. That being said, I'm glad to see you're back! I missed you, Subeta.

January 1, 2016, 11:30 am by Hunger
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Thanks for the update! It really sucks that it happened on new years eve/day. Thank you subeta staff for all your hard work, and thank you for the extra 3 days! You are so good to us users, when anything goes wrong you make it up to us. That's one reason why I love subeta <3 I hope staff doesn't have a lot of work to do because of this.

Happy New Year!

January 1, 2016, 11:29 am by Mav
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Thanks for the updates and all the hard work. Really appreciate the GA extension myself. :]

Happy New Years, Subeta!

January 1, 2016, 11:23 am by Nefarian
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Thanks Subeta Happy new Year

January 1, 2016, 11:18 am by capper09
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+ wish u all a happy new year + was the first time in all my years here the site was down on 31 and it was strange not to talk with my friends on midnight, sending greetings and wishes...miss and lose some stuff but ok, on the end we talk about pic's we can't eat or sell for RM..:)... site is back, friends are back, people talk together, new year party was amazing... m' happy.. :)...

cool down, all will become well... we no run away, have a great start in the new year +

January 1, 2016, 11:14 am by Edinburgh
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Wow, was a DDoS what caused it? That's crazy, who would do that??

Thanks again for all your hard work, staff! We appreciate it so much, and happy holidays! <3

(Also, I am really excited for the New Years stuff - the stuff in that shop is adorable!)

January 1, 2016, 11:06 am by taffyann
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For Duplicate 31st Melody items.. I deleted the items and sent a ticket letting them know. That is all you gotta do. Everyone knows you do not get to keep dupes. :p Sadly because that carrot one is adorable!!

January 1, 2016, 10:41 am by springblom
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OH MY GOODNESS. You poor people. What a horrible way to try to enjoy the holidays. Thanks for your work, you guys. Here's to hoping all the bad site things jump in the deep sea or something in this new year. <3

January 1, 2016, 10:37 am by Star_Gazer
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Happy newyear everyone :) its so nice to see the site is back up I missed getting ons seeing what people are doing.

January 1, 2016, 10:32 am by Extract
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I went to melody when the site was up for a second but I don't have them now ;) so not sure that visit even counted...yeah, says visits 30/31. ready for the fix :) and Happy new year too :)

January 1, 2016, 10:32 am by Botanist
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Sounds like the site's feeling as rough as I do this morning. Happy new year, Subeta.

January 1, 2016, 10:26 am by frederick
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It's unfortunate to see that the site's been getting DDoSed over the holiday.

January 1, 2016, 10:21 am by Toby
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Yes, when fixing the Melody issue please consider that some of us couldn't get on for Christmas either. I have 28/31 because of Christmas and the past two days. :(

January 1, 2016, 10:16 am by LisaJean1003
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Thanks for all of your hard work and always keeping us informed. <3

January 1, 2016, 10:11 am by Radi0rulz
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I have a 12 month GA subscription but I didn't get the 100 CSC added to my till??? :( I used my real life money to purchase the GA for 12 months.

January 1, 2016, 10:10 am by Luck
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is posting on threads working or broken right now? I just tried to post on a thread and when I hit post, the page reloaded as though I had posted but I didn't. It didn't appear in my recent posts page either.

January 1, 2016, 10:07 am by Lion_Crab
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As irritating as it is, I'm glad you guys are all working on it. I'd hate to see this site just go down full force. Computers and coding are finiky things to say the least.

January 1, 2016, 9:49 am by SYLVAN
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Sweet baby sugar gliders, glad to see the site is back up! I'm also glad to see that there's going to be a remedy to the Melody situation and that we're still going to have a New Years celebration. :) Thanks for the updates and the hard work!

January 1, 2016, 9:39 am by Straywillow
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Thanks for the update. I hope it isn't DDoS! I should have gotten the and hoping Melody is straightened out soon. Happy New Year Subeta, may all have a good 2016!

January 1, 2016, 9:36 am by Orange
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Thank you for all of your hard work and the update!

January 1, 2016, 9:29 am by Archimedes_580
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That´s normal for now because of the tree glitch (:

January 1, 2016, 9:26 am by Nine7tales
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Items are going in and out of my shop just fine now. That problem cleared up. When I go to my inventory though, it says You have 15 items on hand. We will only display 1000 at a time. (instead of 100)

January 1, 2016, 9:21 am by Tinkerbell
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Happy New Year Keith & Staff!

Thank you for mentioning Melody's Cottage, I was a little discouraged not being able to do it yesterday. <3 Goodluck on the coding and fixing of things!

January 1, 2016, 9:20 am by CMYK
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Keith has long stated in a forum post that it wouldn't make a difference if the site was up or pulled down while they work on repairs for the site since it would be the same amount of work.

Maybe add in the news post that quests aren't working correctly at the moment instead.

January 1, 2016, 9:16 am by Archimedes_580
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.... okay, that was fast! XD Thank you!

January 1, 2016, 9:08 am by probabilistic
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January 1, 2016, 9:03 am by Archimedes_580
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seriously, in god´s name, get your work together already or take the site down for awhile completely to repair it right. It´s no fun to get payouts from quests that aren´t in your inventory OR to get the message you wouldn´t have the items to finish a quest but you did buy them AND/OR to lose the sp you bought them with but not having them in the inventory. I´m royally displeased.

January 1, 2016, 9:03 am by Ark
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does anyone know what the 3 melody items from the 31st were? I got them but I think I lost them when I moved them to my wardrobe.

January 1, 2016, 9:00 am by PiplupMagby34
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I hope its NOT another attack.... The last time really sucked... 😞

January 1, 2016, 8:59 am by CaveAdsum
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Oh and just to clarify: with idiots I mean whoever initiated the DDoS.

January 1, 2016, 8:57 am by Nine7tales
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I'm moving around the site well now, but when I try to put an item into a shop the cloud flare comes up. Hope that helps with the fix.

January 1, 2016, 8:56 am by CaveAdsum
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Some people need to get another hobby! A DDoS attack is just mean! It's not your fault what happened! So thank you all dear staff people for your hard work and have a happy new year! Thanks for the extra days GA and all those other compensation gifts you gave us during the last days! I'm sure the mayority of the Subeta community will support you all as well as you always support us! We will not let some idiots ruin our fun and the joy we find here! I hope everything will be sorted out soon!

January 1, 2016, 8:54 am by starlesswinter
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Glad for the update, it's never good when the site is down but happy to know we are fighting the good fight! Happy 2016.:)

January 1, 2016, 8:51 am by Capricorn
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You guys are SO good to your users.

January 1, 2016, 8:40 am by far
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Why would they give you 100 csc if you have a GA tho? They already give 3 more days.

January 1, 2016, 8:30 am by TrueRukiaFan
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You can Google that for full details, but in short, a DDoS attack is where someone sends thousands of bogus requests from a bunch of different computers to a target Website in rapid succession in an attempt to crash the site.

January 1, 2016, 8:30 am by CATNIP
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oh ooops, re read my comment and didn't mention the 'not yelling' so sorry about that not being clear..... so yah, it was just an announcement. that's all. :) And I am truly thankful for what they already have given everyone and what they plan on doing. I am always appreciative of the staff, it's just this one thing out of oh say a half dozen things I have an opinion over that isn't very positive.

January 1, 2016, 8:27 am by CATNIP
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I was merely making an announcement, wasn't yelling as I stated in my comment.k and I still don't think it's quite fair. but that's my opinion. darlin, you always help me out. thanks for breaking that down for me. I appreciate it cuz I wasn't very clear on how many ways you can obtain a GA.

January 1, 2016, 8:21 am by Archimedes_580
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Quests still don´t work right.

January 1, 2016, 8:19 am by Hamlet
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Subscriptions arent just GAs, people also have CSC subscriptions, which are billed at the end of the month, which means those people would have been billed yesterday during the downtime but would not have been able to see or use their CSC, so i think it makes sense to give them a little extra as an apology.

January 1, 2016, 8:15 am by Eye_468
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You need to chill and be happy they are giving us anything as they are not obliged to do that. You do still get 3 days of GA bonus so be thankful a bit...

January 1, 2016, 8:08 am by CATNIP
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AND THIS IS SO NOT FAIR....

January 1, 2016, 8:07 am by CATNIP
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[B]GA SUBSCRIPTION THROUGH STRIPE I MEAN[/B]

January 1, 2016, 8:06 am by CATNIP
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[b]EVERYONE... I'M TYPING IN CAPS SO EVERYONE WON'T MISS THIS::::

YOU WILL [I][U]NOT[/U][/I] GET THE 100CSC ADDED TO YOUR ACCOUNT IF YOU HAVE GA THROUGH A [U]GA MEDAL[/U]. YOU WILL ONLY BE GIVEN THE 100CSC IF YOU HAVE PURCHASED A GA THROUGH [U]STRIPE[/U]. WHICH I DO NOT UNDERSTAND BECAUSE ISN'T THE ONLY WAY TO GET A GA ACCT IS TO PURCHASE A GA MEDAL???? ANYWAY, THOUGHT YOU'D ALL LIKE TO KNOW.[/B]

January 1, 2016, 8:02 am by Austria
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Thanks for the update. Do your best, guys. I hope you had a somewhat happy new year.

January 1, 2016, 7:56 am by Kraze
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I was annoyed yesterday but then got some caffeine and got cleaning and sculpting so it all turned out ok. People should unplug sometimes. What is a DDoS?

January 1, 2016, 7:50 am by omiai
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keep up the good work! you guys must be at your wits end trying to fix this, so just take plenty of time to chill out and not scream at your computers too much! we love you, and know you can do it! thank you so so much for all you are doing! and hopefully my withdrawal symptoms from subeta will be alleviated...

January 1, 2016, 7:49 am by Reykur
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God, I was sooo annoyed yesterday, but now I came back today to see this! I really love that the staff of this site actually takes care of problems instead of just ignoring them.

Also happy new year everyone!

January 1, 2016, 7:39 am by far
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The downtime gave me enough motivation to finish the first season of an anime that I needed to watch. Amazing.

Happy New Year staff and everyone. Waiting for all the goodies now.

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