Unable to update subscription payment
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Best to submit a ticket so we can double-check everything for you.
I was just billed twice for a subscription (mine always came out on the 5th) but the bugs made me unsubscribe (not on my end) and later resubscribed for the 11th I think it was. Last month my subscription never hit my PayPal but it did on the site so it must be to even out that price error. But now I’m worried I’ll get hit twice on the 11th, too.
I was just hot with a double payment as well.
I just checked my bank account and I was charged 10.00 for May and June. I didn't receive my items for both months nor did I receive the 250 csc for both months.
Can someone get back to me on this? Thanks
P.S. My gold account status hasn't been updated either.
Hello 🐱 🐶
So I was just charged yet again for the same membership. So in less than a week I’ve paid $30 for a $10 membership.
Repeating my previous post (y'all need to file tickets!) --
<p>Those who were double-billed were actually billed for last month and this month simultaneously because billing was unsuccessful for those individuals last month. That said, if you were twice-billed and your subscription benefits for this month didn&;t go out -- despite being billed -- please file a ticket! Some of them have glitched and need to be manually dealt with by staff. ALSO, if you have reason to believe you may have two active subscriptions, please file a ticket.
I'll make a ticket right away as well, but just to inform: I was charged 10 dollars as well (2 times the 5 dollar plan, even though I don't have an active subscription anymore. I let it go last month, wanting to use up the months of extra GA time I had left first, before thinking about renewing again.