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May 3, 2025 10 months ago Official
Keith
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Eradication

Hey everyone, digging in to this today! Should have an update soon.

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May 3, 2025 10 months ago Official
Keith
is sweet
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Eradication

All right, a little more details! It looks like the package that we use to manage the braintree subscriptions is out of date, and in a way that is breaking the page entirely.

I've sent a support request to them, and I'm going to make the page display an error in the meantime. Hopefully we get a very quick resolution!

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May 12, 2025 10 months ago Official
Dill
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Caiman

Yes, those that had subscriptions canceled during this snafu should be able to resubscribe now. :)

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Jun 3, 2025 9 months ago Official
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AeriaLure
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Astarion

Hi guys, some of you have reported receiving double subscription charges the past few days, we're aware of the issue and this matter is being looked into. If you were charged double this month or are experiencing issues with the subscription, please file a ticket and staff will take a look. Thank you!

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Jun 3, 2025 9 months ago Official
Dill
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Caiman

A wee update:

Those who were double-billed were actually billed for last month and this month simultaneously because billing was unsuccessful for those individuals last month. That said, if you were twice-billed and your subscription benefits for this month didn't go out -- despite being billed -- please file a ticket! Some of them have glitched and need to be manually dealt with by staff. ALSO, if you have reason to believe you may have two active subscriptions, please file a ticket.

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Jun 4, 2025 9 months ago Official
Dill
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Caiman

Best to submit a ticket so we can double-check everything for you.

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Jun 18, 2025 9 months ago Official
Dill
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Caiman

Repeating my previous post (y'all need to file tickets!) --

Quote by Dill
A wee update:</p>
<p>Those who were double-billed were actually billed for last month and this month simultaneously because billing was unsuccessful for those individuals last month. That said, if you were twice-billed and your subscription benefits for this month didn&;t go out -- despite being billed -- please file a ticket! Some of them have glitched and need to be manually dealt with by staff. ALSO, if you have reason to believe you may have two active subscriptions, please file a ticket.

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Jun 24, 2025 9 months ago Official
Dill
is practically pickled
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Caiman

Yes, that's how this looks on the user end, unfortunately. The subscriptions glitched but charged for last month and this month at the same time. We can get everything all fixed up via a ticket.

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