Thank you so much for caring and working on this so hard to get it all mopped up. I feel for ya, I'm really good and creating debacles. Mistakes happen. It seems that you are very understanding toward all the people who are upset, I hope they see that too. And I hope you aren't being too hard on yourself and are able to let all the harshness roll off your back like water on a duck! Yay light at the end of the tunnel!!!

Thanks for the update--in detail no less. Reassures me to know what's going on, more than anything else.

Thank you very much for the update! Glad that everyone gets their gift I felt sad that some gifts I've sent were lost in vain as well as other people in the same boat. Happy to get the last Melody items too and the achievement too!

And don't worry about mistakes, we're all capable of doing things like that (especially me spilling a hot drink over my laptop last week!)

Hope you have a Happy New Year and things turn out a lot better in the coming weeks and months! :D

The update is much appreciated here! I'm glad to know the gifts I sent didn't vanish into the ether. (I couldn't remember when I'd given them, but I'm not too fussed if they end up anonymously gifted. ;)) Thanks to the Subeta staff for all their hard work in resolving the issues. Mistakes are made, but we're all human, and at least we can say we made it through and into another awesome year! Gifting the achievement to those who weren't able to visit Melody on the 31st due to the downtime was really keen. You guys always look after your users. ❤

Thank you! Can't wait for Monday/Tuesday!

Yaaay, I'm going to get all the Melody items after all! ^_^

Thank you so much Subeta team and for figuring out a solution to the whole Melody issue, taking the time to explain what's been going on, and for the hard work you guys've been doing! Rest assured, it's all immensely appreciated!

Thank you for working hard and giving everyone an update! Also i am very happy that i am finished the melody achievement and get the items under our trees, this is awesome!

Happy New Year!

Very great FAQ! Thank you for the ETA of the tree presents too. Looking forward to it!

~Thanks for the update...I was having issues into the 26th getting page to load for Melody. I was not home for a chunk of that day.. I was getting white screen most times I tried to load it. I don't have it at all for that day. I suspect i was not the only one.

Thank you so much for the updates, very much appreciated! Looking forwards to the trees when they come out. Thanks again for all the hard work with getting the site stable and everything! Happy 2016!

Thank you!!

Hopefully it comes on Monday, not Tuesday...:P

(and please open the Free shop soon, thanks)

thanks for the update and information. for me its really interesting to hear the technical aspects of the site, so thanks for explaining it out to us and thank you for all your hard work fixing the issues!

Thank you for the update. Glad things seem to be in working order again! Thank you for putting as much time as I am sure you have into fixing this, especially this time of year. I hope you got to relax and enjoy yourself this holiday and not stress too much about all this. Thank you for all your hard work!

nice to know my account wasn't affected... can't wait to finally open up my presents on monday (hopefully).

Wouldn't mind knowing if our credit card info is still safe, as well. And thanks for the update! :D

Thanks for the update and clarification :) Take care grelca!

Thanks for the update, though I wasn't really worried! Thank you for all of your hard work :)

Thank you for the very thorough update! Mistakes happen, and those of us who love this site aren't planning on leaving anytime soon ^.^.

ahh thank goodness i was the closest ive ever been to the all days of december achievement in my 7 years here (i always forget a day) and when i came back and the site was down for 2 days i freaked out

thank you staff!!! i finally got the achievement :D

I posted this on another thread but I have not seen it answered anywhere and everything that has been said still makes it seem to me like this might be a manual entry sort of deal instead of automated.

and

I have a question about this process, and I hope I'm just overthinking this!

If someone has to go through and manually reinsert all the items given out for a span of five days to about 1000 users, that's a lot of items. That is also a lot of room for mistakes.

Is there any checks in place here? What happens if someone types in the wrong item (for example beanbag vs plushie or forgets to add "sticker"), the completely wrong item (ie shoe or shirt from a set with the same theme name), or just misspell an item altogether? Would we get a broken item in our inventory to know something went wrong or would just nothing happen?

Without a list of what was given we have no way to match that up with what we actually receive.

Manually inputting at the minimum hundreds of items is just ripe for typing errors and I'm honestly worried we won't know if there is a mistake.