Arg, I just missed the cutoff for the fix for the Melody achievement. I have 27 days listed under my achievement, even though I'm pretty sure I would have had 29/31 if Melody had ran correctly because I only remember missing two days. But they aren't the days that were affected, so I guess it would be unfair for me to get it.
.<
Must try harder next year. Thanks for the updates - looking forward to pressies! <3
Thank you staff for the melody archievement and make mistakes is natural ;) I'll look forward for monday or tuesday.
Happy new year!
Thanks for the update and all your hardwork. :) Waiting (patiently) for Monday or Tuesday, then!!
So all gifts, given before or after the 25th until trees were taken down, should be fine? That's very comforting to hear. Thank you for working so hard on the solution during the holidays!
Rii can draw! Check out her chibi art shop or her insta!
How about a webcomic about villains stumbling around redemption arcs? Drop by:

Can you do a manual backup next year after you close the gift giving, so that way you can log it before the script runs. Actually kind of surprised the 20th was the closest backup before such a large event like that. Lesson learned for future events I guess.
This is so impossibly sweet, and so awfully thorough! ; ; Hopefully another thank you won't wear out your ears!! ////
Thanks for the update!! Can't wait for the trees and the free shop :)
I would like to know the answer to this, as well.
I have now two Winter Night Pen Set, 1 from the messy day (I received the achievement but it was red and not green) and now another one when I received the achievement again (and now it's green) so what to do with the second Winter Night Pen Set? to delete?
Thanks for the update. Mistakes happen and I can understand. lol
First off a huge Thank You for working so hard on this. Don't beat yourselves up at all. The best laid plans of mice and men still have oopsy's. We have a step by step manual on how to do everything..... that we have online (private), a person walking in off the street could follow the instructions and do the job. However, because one little box was left unchecked during an upload it wiped out the entire community information. It has taken two people a month ( so far) to enter the data back in by hand. I think you all are doing a pretty quick job and to have an attack during the same time period probably confused the issue on what all is wrong.
Kudos I tell ya, Kudos! :)
That means for about 1000 people, we&;re (mostly just me though) going to have to go through the logs to reinsert all of the items that were gifted to them between 12/20 and 12/25.
@ Grelca and @ Keith
I have a question about this process, and I hope I'm just overthinking this!
If someone has to go through and manually reinsert all the items given out for a span of five days to about 1000 users, that's a lot of items. That is also a lot of room for mistakes.
Is there any checks in place here? What happens if someone types in the wrong item (for example beanbag vs plushie or forgets to add "sticker"), the completely wrong item (ie shoe or shirt from a set with the same theme name), or just misspell an item altogether? Would we get a broken item in our inventory to know something went wrong or would just nothing happen?
Without a list of what was given we have no way to match that up with what we actually receive.
Manually inputting at the minimum hundreds of items is just ripe for typing errors and I'm honestly worried we won't know if there is a mistake.
I have been thinking about this as well. For people that got duplicates, what if there were already duplicates given? If someone ended up with say 6 of one item, would you assume that it got multiplied twice or three times and give them 2 or 3 of that one item? Or people who like to hoard items... like I'm so glad my friend wasn't affected (I can still see the gifts I gave her) because I gave her 68 XDD I can only imagine how tough that would to figure out, if someone was affected and hoard items, how many of an item someone actually gave them.
I do thank you guys so much for all you have done and keeping us up to date on everything. I can't imagine going through all that code and manually entering the presents back in ._.
I am concerned about whether during this whole uproar, if the secure info on the site was breached, aka the credit card info etc. Can you answer that? I&;ve asked elsewhere but not received an answer.
Wouldn't mind knowing if our credit card info is still safe, as well. And thanks for the update! :D
cc
: Thank you, not just for making an update, but for making it detailed and crystal-clear. Thanks also for the behind-the-scenes effort to help put things right. May you have some well-deserved time off soon.
File a ticket and a UA can help you figure out what you should do! :)
Thank you for the comprehensive update! <3 Very nice to see everything answered thoroughly, and in one place, for all to easily find.
I had managed to get my Melody items for each of the 31 days (and got an extra carrot on the 31st, should I delete?), but I missed out on the achievement anyway. Happy to see everything is very much in place now! :)
I posted this on another thread but I have not seen it answered anywhere and everything that has been said still makes it seem to me like this might be a manual entry sort of deal instead of automated.</p>
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That means for about 1000 people, we&;re (mostly just me though) going to have to go through the logs to reinsert all of the items that were gifted to them between 12/20 and 12/25.
@ Grelca and @ Keith
I have a question about this process, and I hope I'm just overthinking this!
If someone has to go through and manually reinsert all the items given out for a span of five days to about 1000 users, that's a lot of items. That is also a lot of room for mistakes.
Is there any checks in place here? What happens if someone types in the wrong item (for example beanbag vs plushie or forgets to add "sticker"), the completely wrong item (ie shoe or shirt from a set with the same theme name), or just misspell an item altogether? Would we get a broken item in our inventory to know something went wrong or would just nothing happen?
Without a list of what was given we have no way to match that up with what we actually receive.
Manually inputting at the minimum hundreds of items is just ripe for typing errors and I'm honestly worried we won't know if there is a mistake.
I have been thinking about this as well. For people that got duplicates, what if there were already duplicates given? If someone ended up with say 6 of one item, would you assume that it got multiplied twice or three times and give them 2 or 3 of that one item? Or people who like to hoard items... like I'm so glad my friend wasn't affected (I can still see the gifts I gave her) because I gave her 68 XDD I can only imagine how tough that would to figure out, if someone was affected and hoard items, how many of an item someone actually gave them.
I do thank you guys so much for all you have done and keeping us up to date on everything. I can't imagine going through all that code and manually entering the presents back in ._.
We can figure it out because gifts will either have been given once, twice or three times. Since there are plenty of items for each person, and most of the gifts are already restored, it's easy to figure out which is the case. And it is not a manual entry type-in-the-item-names type of thing.
oh I am so happy Im gonna have the achievement!! Its the first year that I could do it and I was so sad that subeta was down on the 31 day and I wasnt gonna get it! So happy