Luminaire Trees FAQ
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I think a lot of people are curious about why precisely there wasn&;t a backup made for 5 days. What is the normal procedure during events for site back ups? I&;m kind of concerned about this for the future, the glitch would have been a lot less suckage for gifters who will now show up as anonymous if proper precautions had been taken during a time of massive site traffic.
At this point that's not really a question I can answer, because we are still adjusting with our move from Rackspace to AWS and not necessarily everything is set up perfectly yet.
<p>Thank you, by the way for the very thorough update on everything.
If you deleted your duplicates you're fine, the ones under your tree will just be extra. :)
I am concerned about whether during this whole uproar, if the secure info on the site was breached, aka the credit card info etc. Can you answer that? I&;ve asked elsewhere but not received an answer.
Wouldn't mind knowing if our credit card info is still safe, as well. And thanks for the update! :D
- There was no breach of data.
- Even if there was, we don't store any of your credit card information. PayPal/Braintree and Stripe do.
cc
File a ticket and a UA can help you figure out what you should do! :)
I posted this on another thread but I have not seen it answered anywhere and everything that has been said still makes it seem to me like this might be a manual entry sort of deal instead of automated.</p>
<p>
That means for about 1000 people, we&;re (mostly just me though) going to have to go through the logs to reinsert all of the items that were gifted to them between 12/20 and 12/25.
@ Grelca and @ Keith
I have a question about this process, and I hope I'm just overthinking this!
If someone has to go through and manually reinsert all the items given out for a span of five days to about 1000 users, that's a lot of items. That is also a lot of room for mistakes.
Is there any checks in place here? What happens if someone types in the wrong item (for example beanbag vs plushie or forgets to add "sticker"), the completely wrong item (ie shoe or shirt from a set with the same theme name), or just misspell an item altogether? Would we get a broken item in our inventory to know something went wrong or would just nothing happen?
Without a list of what was given we have no way to match that up with what we actually receive.
Manually inputting at the minimum hundreds of items is just ripe for typing errors and I'm honestly worried we won't know if there is a mistake.
I have been thinking about this as well. For people that got duplicates, what if there were already duplicates given? If someone ended up with say 6 of one item, would you assume that it got multiplied twice or three times and give them 2 or 3 of that one item? Or people who like to hoard items... like I'm so glad my friend wasn't affected (I can still see the gifts I gave her) because I gave her 68 XDD I can only imagine how tough that would to figure out, if someone was affected and hoard items, how many of an item someone actually gave them.
I do thank you guys so much for all you have done and keeping us up to date on everything. I can't imagine going through all that code and manually entering the presents back in ._.
We can figure it out because gifts will either have been given once, twice or three times. Since there are plenty of items for each person, and most of the gifts are already restored, it's easy to figure out which is the case. And it is not a manual entry type-in-the-item-names type of thing.
<p>What about the achievement for the Essence of Melody? The 25th was one of the days I couldn&;t get here because the site was broken with the tree issue. It&;s weird having the achievement for all 31 days, and the pen set, but not the essence for the 25th.
Fie a ticket. :)
