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Sep 21, 2017 8 years ago Official
Bug
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Segfault

Sorry, I'm a little confused what you're describing. Would you be able to provide screenshots to clarify the issue?

Are you sure you are using the new/converted drawers?

"Just checked in organize for a particular drawer and the new item I put there is showing up but nothing else." It sounds like the items might be stuck in unconverted drawers. Can you open a ticket about this, and I'll see if I can fix it for you manually.

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Sep 21, 2017 8 years ago
SpiritedLass
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Yes, I converted my drawers 2 times. The irony is that only 1 item I just got is showing up in a drawer. Do not want to convert drawers again. The wardrobe under organize tells me I have"X" amount of items in my wardrobe that I can only see on my layers. Since these items are in my wardrobe can I go thru my layers and remove these item and then return them to the drawers? Don't understand why my drawers do not show up in the wardrobe - not even the item that is new and it shows up under the organize tab. Sorry, just trying not to get upset. Guess not, just checked under the items tab in the backdrop layer - this wardrobe only shows my items for that layer as stopping at Drops of a Red Morning Sky so the next item I own would be the Dungarde Signet. This item is found under in my wardrobe under the organize tab if I search it as a filter. But starting here I have no more items that are wearable .

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Sep 21, 2017 8 years ago
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Segfault

You probably could? Removing them will definitely reset them to being in no drawer, so you should be able to see them once you've done that.

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Sep 21, 2017 8 years ago
SpiritedLass
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Don't understand why my drawers do not show up in the wardrobe - not even the item that is new and it shows up under the organize tab. Sorry, just trying not to get upset. Guess not, just checked under the items tab in the backdrop layer - this wardrobe only shows my items for that layer as stopping at Drops of a Red Morning Sky so the next item I own would be the Dungarde Signet. This item is found under in my wardrobe under the organize tab if I search it as a filter. But starting here I have no more items that are wearable .

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Sep 21, 2017 8 years ago Official
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So you're saying inside of the wardrobe, it's not loading all of your items?

Can you double-check what you're setting your Per Page to, and that there are no more pages of items after the first one you're looking at?

I understand the frustration. I can help you better if I have more details about what's going on. How many drawers do you currently have, and do you have items inside of the drawers? Are you saying that the wearables inside your drawers are not showing up, or is the problem happening to all of your wearables? Can you give me an example of the filter options you're using (in the wardrobe app, when searching for items) that are not working for you?

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Sep 21, 2017 8 years ago
SpiritedLass
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Yes, the wardrobe is not loading beyond page 2 of my backdrop. I just removed what the next item I should own and put it back in the right section of my drawers but it still doesn't show up. I have 22K plus items and don't know how to use. This new item now shows up in my wardrobe but only if I ask for it by name and it does now show up in my drawer as the only item but still no drawers show up in the wardrobe changing area.

OK, I have 64 drawers and yes I had converted all these drawers 2 times.

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Sep 21, 2017 8 years ago
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What are your filters set to?

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Sep 21, 2017 8 years ago
SpiritedLass
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Which set of filters do you mean, what section of the wardrobe so that I give you the right answer please.

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Sep 21, 2017 8 years ago
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Inside the wardrobe app, that's where you are right? (The page where you can build your outfit) By filters I mean the form for searching your items: with the checkbox "only items you own", and the dropdowns that say Layer, Drawer, Added to Site/Added to Wardrobe, and so on.

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Sep 21, 2017 8 years ago
SpiritedLass
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Yes, inside the wardrobe. Yes, I do have the show only items I own tab checked. Layer states all but they are all listed, Drawers will only show all and sort by is added to site, show has all items and set to 500 per page.

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Sep 21, 2017 8 years ago
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Okay, and for the Drawers dropdown you have "All" selected?

Can you try setting it to show 250 or 100 per page and see if that helps at all? Sometimes it can help to ask for a lower number since it's less items for the server to process.

[edit] I've actually got to take a break now, but if you have any more information, you can file a ticket (through the ticket system) and when I come back I'll keep looking into it.

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Sep 21, 2017 8 years ago
Sayonara_Baby
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_Shogun_

- I sent 3 tickets as you suggested and none of them seem to show being sent, So consequently I am writing on here ; I am using Windows Seven and the Browser I use for Subeta at this moment is Firefox - I was using Google as my Browser but after months of getting nothing to load in my wardrobe decided to return to Firefox and my wardrobe items loaded which made me pretty happy. However, with the latest changes to the wardrobe and using Firefox nothing is loading again and I am pretty tired of all this nonsense. I hate to be testy but there have been way too many changes and problems with the wardrobe in the 10 or more years that I have been a member of this site. getting pretty tired of it at this point.

Sep 21, 2017 8 years ago
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storm42
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Aravis

Is there not something massive wrong with the wardrobe? I can't get anything. I tried the convert, just in case the tweaks had created the need to do it again and got a massive error? What's up??

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Sep 21, 2017 8 years ago
SpiritedLass
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Just learned today because like a glutton for punishment I went to check my wardrobe still not loading but then I saw the new message that there can be only 50 drawers. Had mentioned that I have 64 and no one told me that I had too many. OK, I'm really happy to comply and delete 14 drawers but I do have a problem in that under organize it shows me what drawers I have but I cannot load the drawers to see and remove these items, delete the drawer and then just re-add these items to the wardrobe. None of the items moved to any drawer showup that way, everything says unsorted.

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Sep 21, 2017 8 years ago Official
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Nothing's up. Haven't touched it at all recently and it's been working fine for me and most users I've talked to. The site has been lagging a bit however - I noticed this this morning - so that can result in errors/things not loading. I can't tell you more without a clearer picture of what you encountered. But if you're encountering that, don't rush to reconvert your HA as that can result in weird things happening to your data. Wait a few minutes first and try again - it's more likely that it was momentary lag and will fix itself if you wait a bit :)

I am going to edit Keith's HA conversion script so it stops doing weird things to already-converted HAs...

Did you convert your HA and/or convert and reconvert the same drawer multiple times? I'm looking at your data and it looks like a lot of your items are inside of drawers that no longer exist. I manually moved those to no drawer instead. Can you check and see if your items are showing up now?

I empathize with your frustration, and I know it's been many years but I've only been here for 2 months and I'm doing my best to help :D Right now 99% of the errors people are having with drawers/items are due to weird things happening during converting. So hopefully once we get your data cleaned up, you'll have a smoother experience.

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Sep 22, 2017 8 years ago
SpiritedLass
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Yes, I know I converted the drawers two time and probably more times for the HA herself. I've started deleting drawers once I've taken thing out that I am sure of and putting those items back in the wardrobe some in drawer. I hope we are not working at cross purposes.
Don't mean to take it out on you, I know you are working hard and I really do appreciate it. I'm just worried that I will lose items that I paid for.

EDIT: No tried a couple minutes ago but it still didn't load but I do have my items.

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Sep 22, 2017 8 years ago
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You don't need to worry about losing any items. When you delete a drawer, it just deletes the drawer itself, not all the items inside of that drawer. No one has reported losing items thus far so there should be no risk of that :)

Just to clarify what's happening for you, do the items show up on the Organize Items page, but not the wardrobe app?

Don't run the convert script (for HA or drawers) - It's better if we don't touch things while I try to figure out what's going on for you. I'm still unclear what it is you're experiencing. Are you able to take any screenshots to help show me what's happening?

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Sep 23, 2017 8 years ago
SpiritedLass
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First let me tell you that the things I had added back into the wardrobe I hope that I caught them all today by changing the drawer I placed them in to read none. Yes, that is right, the wardrobe app does not load but the organize tab does load. Thank you for that, this way I can go thru and put none in anywhere that needs it. In the organize area I have started checking layers to make sure everything is in the none category - have done 4 of the layers so far. Don't worry I do not intend to run the convert script for anything, have learned my lesson. And no, I don't know how to do a screen shot. And you have my absolute respect, I am not missing any of the most important items and that could not have been easy ❤.

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Sep 23, 2017 8 years ago
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Segfault

No worries. I know it's frustrating to be having issues with this so I'll keep working with you as long as you can bear with me :)

In the wardrobe app, can you describe what you see where the items are supposed to load? Does it say "Loading Items..." and get stuck there, for example? Or does it just show blank? I think you mentioned it would load a couple pages but not all of the items in your wardrobe, is that correct?

Have you tried changing the "Per Page" dropdown to see if that will get more items to load? Try setting it to 25 (the lowest setting) and see if that helps at all, it will at least tell us more about the problem.

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Sep 23, 2017 8 years ago
SpiritedLass
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It was loading the way you describe - the backdrop only loaded two pages before it stopped loading. It does say loading but nothing does it does seem to be stuck Just tried setting it at 25 pages and nothing loaded. Am very happy to work with you - wish I knew what you do, you are very helpful and we are lucky to have you.

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