For those of you who have a Deleted Account problem, don't worry! We are still working hard on a solution for you, and it should be available for you very, very soon.

If you haven't already, make a new account, as the process with include moving everything from your deleted account, to your new username. (If it's taken, we apologize, there is nothing we can do about it :()

Make sure to have this information handy, as it will be required to process a request:
- Old Username
- Old Pets
- Items in Inventory
- Items in Vault
- Items in Shop
- Was the account ever warned, either verbally or officially?

There may be other information required, but those are the main points that will be needed. You don't need to list every item that you had, just enough to verify that you are indeed who you say you are. :)
December 31, 1969, 7:00 pm by SHiVA
User Avatar

Quote:

; border: 1px solid ; font-family: georgia; font-size: 10;">My account got deleted after the site went down on Wednesday, and I too had just set a PIN that day.
Yeah, that's when my account was deleted or whatever.. I miss my account I hope I get everything back since I had so much in my shop, gallery, vault, wardrobe, etc..

December 31, 1969, 7:00 pm by VelindraJayHedgehog
Avatar Border
User Avatar

...My old account, LadyStarfleet, is gone. I can't honestly believe it. I'm almost in tears at the thought of all my hard work down the drain. I'd like to know something though...who is it that I need to send the required info about my prior account to? I kept a pretty detailed record of what I had, my pets and etc.

December 31, 1969, 7:00 pm by Alecto_226
User Avatar

: Its something that happened over 3 weeks ago. I dont remember exactly what happened now but something happened (power outage or something) and it caused some accounts to go missing, mine included. Because it happened that long ago there should be no problems with it happening now though I won't swear to anything.

: When its finished theyll tell us how and where to find it but for now we've all just got to be patient and wait for when they say this.

December 31, 1969, 7:00 pm by Tribunal
Avatar Border
User Avatar

Wow.. I'm not setting a PIN now..

How are accounts getting deleted? Like, what is it that does it? Is there a certain activity I should avoid? Or is it just random?

Hugs Account I'm afraid for it.

December 31, 1969, 7:00 pm by Whiteraven27
User Avatar

Lol, now that I can't tell you but I'd suspect the news will reveal it

December 31, 1969, 7:00 pm by SeraphyLion
User Avatar

when the script is finished, where will we find it?

December 31, 1969, 7:00 pm by Whiteraven27
User Avatar

The script isn't quite finished yet- that is what staff is working so hard on and why they are giving us advance warning of what we will need in order to use the script when it is completed.

December 31, 1969, 7:00 pm by SeraphyLion
User Avatar

excuse me , but where is this " script"? ( sorry, i just got on, and haven't heard about any of this yet ^^&quot

December 31, 1969, 7:00 pm by HeIsRisen287
Avatar Border
User Avatar

Thank you Whiteraven! I was wondering how all this worked!

December 31, 1969, 7:00 pm by Whiteraven27
User Avatar

Guys (and girls) I think that "the script" will be a form that you fill out- meaning you do not need to "send/submit" your info to any one person personally- thats the idea of a script. So that it can be automatically done and doesn't need a live person for every single account. (Admin feel free to correct me if this is wrong)

December 31, 1969, 7:00 pm by HeIsRisen287
Avatar Border
User Avatar

Could someone please tell us who we are to send verification to please? Do we go ahead and do that now?

Thank you Keith and Subeta Team for all the extra work that you have had to do and for the way you have gone about it. It is great to know we matter and are appreciated, hope you know you are greatly appreciated as well!

December 31, 1969, 7:00 pm by Yarn_599
User Avatar

My account got deleted after the site went down on Wednesday, and I too had just set a PIN that day.

December 31, 1969, 7:00 pm by Deleted User

What about the items you had on your avatar? Do those get transferred to the new accout too? I'm so confused. I just want my stuff! XD

December 31, 1969, 7:00 pm by Pip
Avatar Border
User Avatar

Thats what I was doing when my account got deleted!!! I was trying to set a PIN!

December 31, 1969, 7:00 pm by petite_papillion
User Avatar

A friend of mine has a different problem. She tried to set a PIN on her account and was logged out suddenly. She hasn't been able to log in since. Its not her password that is giving her problems. She has been trying for over a week. I have sent several smails trying to help her with no luck. Is there something she needs to do so she can get back into her account? Thanks for any help.

December 31, 1969, 7:00 pm by Pip
Avatar Border
User Avatar

But it doesn't say who we talk to about this information...

December 31, 1969, 7:00 pm by Deleted User

I think what happened was that when the hackers got in to our accounts they stole our passwords and I THINK made our email addresses all numbers so that we can't reset our passwords. I think that is the reason we haven't been getting the email when we click the "Forgot Password" button. Who will we send our info about our stolen accounts to though?

December 31, 1969, 7:00 pm by Deleted User

I miss my pets! i forgot some stuff in m inventory/

December 31, 1969, 7:00 pm by Deleted User

I have a question...I realize that the GA account says that if anything happens you don't get tha back. I am wondering: how is it easier to transfer EVERYTHING and no just give the account back? And I am wondering how will all of our trophies, i.e. beanbags in collection, tiles in collection, plushies in collection, trading cards in collections be handled? Will those go away & what if we already have some of the requirements done for the Blue Building?

I mean, seriously...I am so very happy I might get my old account back, but there has to be a better way or a way to just let us be able to log in to them again...rather than transfer everything. That is obsurd!

December 31, 1969, 7:00 pm by FLASH_343
User Avatar

What if I don't remember? D=

December 31, 1969, 7:00 pm by waterfall
User Avatar

Do you guys remember what items you had in your galleries? That counts as a shop, right?

December 31, 1969, 7:00 pm by Deleted User

Ivy_Sprites

There was a time a while back when all the passwords were reset, to prevent hackers from 'borrowing' accounts. I'd suggest talking to a staff member and making sure you have any identifying information that would have been on the account.

December 31, 1969, 7:00 pm by Ivy_Sprite
Avatar Border
User Avatar

My Son's account wasn't frozen, but the log in screen doesn't accept his pw. We've been trying for a while now...he's missing out on so much And when I have him submit a query because he "forgot his pw" it doesn't send He knows his pw....why wont it work

December 31, 1969, 7:00 pm by Shadow
Avatar Border
User Avatar

I'm just wondering whats going to happen to the accounts that WERENT frozen, but still have not received a 'reset password' email. My buddy eradragon has done it several times now to no avail (and yes I've contacted a few UAs on the matter) ~Kai

December 31, 1969, 7:00 pm by Deleted User

Meeeeeooooow to you all! I'm glad to be back!! Now, onto the next question; where do I put the needed information to get my pets back?

December 31, 1969, 7:00 pm by Terra
Avatar Border
User Avatar

How much is "enough to verify"? I know I had 3 or 4 pages of items in my shop, but I can't remember what they were. I'm not sure about the items in my Vault either.

December 31, 1969, 7:00 pm by waterfall
User Avatar

The bird plushie picture at the top of the message made me laugh so much.

December 31, 1969, 7:00 pm by Deleted User

My friend can't register a new account,she needs activation code.

December 31, 1969, 7:00 pm by Deleted User

Does anyone know how long it'll take for activation codes to be sent? My sister is complaining because she misses her pets...Flame, Fullmetal, Envy, Wrath, Tetsu, Kurogane, Hagane, Lune, and Kailuianne...I miss them too...sob

December 31, 1969, 7:00 pm by Kim_712
User Avatar

Heh, my Fiance lost his.. and strangely he likes the progress he's made with the new one better.. =cX

What do you do in that instance?

December 31, 1969, 7:00 pm by Deleted User

i agree with Cisa. my friend got her account deleted, but no activation code was sent . . .

December 31, 1969, 7:00 pm by Andreea
User Avatar

lucky I wasn't one of those people I wouldn't have remembered anything except my pets names, if that XD

December 31, 1969, 7:00 pm by Deleted User

waaaa awesome news!!, i soo miss my pets T.T cry just hope that the solution will show up as soon as possible (just hate all those hackers!!)

December 31, 1969, 7:00 pm by Deleted User

Uhm...EdwardTheFullmetalOne can't get back on...she's tried three times now, and it still hasn't sent her an email...help please?

December 31, 1969, 7:00 pm by TriciaZeling
User Avatar

Great!! Thank you very much for the update!! It is very hopeful. I think I gonna make a list of all the things requieried to not forgoten any of it ^^

December 31, 1969, 7:00 pm by Deleted User

Yay, my sis will be back!!

December 31, 1969, 7:00 pm by Ryusaurus
Avatar Border
User Avatar

Great, it's been so long I can remember most of that.

December 31, 1969, 7:00 pm by Deleted User

I'm glad it's still getting fixed, I miss my pets D;

December 31, 1969, 7:00 pm by puissance0
User Avatar

thanks so much for keeping us up. Unfortunately, I didn't know that I could make a new account with the same deleted username, so I'm stuck with this one. Oh well, i'll be so happy to have my stuff back that I won't mind though

December 31, 1969, 7:00 pm by Zanic
User Avatar

I'm very thankful for the missing accounts being still looked at and fixed. Although remembering items is not going to be easy at all, it's like part of the Generation game lol But hopefully the info i do have will be adeguate, as I'm sure other members hope so too.

December 31, 1969, 7:00 pm by fiction
Avatar Border
User Avatar

a little unrelated, but still on the subject of accounts..

my boyfriend's password got reset by the staff i think, but whenever he tries to get it resent, it says that the email failed to send.

:/ is this gonna be fixed or..?

December 31, 1969, 7:00 pm by OpHeLiAc3
User Avatar

my first account opheliac is gone but what do i have to do al my pets are nou with other poeple

December 31, 1969, 7:00 pm by TheDoctor
Avatar Border
User Avatar

Thank you very much for the update. Did you want us to resend the information?

December 31, 1969, 7:00 pm by Scythe
User Avatar

oop, sorry about that last post, but I can't see my profile and other people can't see it either D=

December 31, 1969, 7:00 pm by Scythe
User Avatar

.

December 31, 1969, 7:00 pm by Deleted User

Hey! I'm happy to hear these news I hope everything will work fine with it But I can't remember most things, too We'll see if it's enough

December 31, 1969, 7:00 pm by Deleted User

yay, hopefully this will make my sister happy..

She also made a new account but no activation code was sent. and also- what about your pets minions?

December 31, 1969, 7:00 pm by Deleted User

Would the people who had their accounts hacked have to do the same thing?

December 31, 1969, 7:00 pm by Deleted User

This news brings great joy to my heart. I think I remember enough of the information required to be useful. I do have a question or two though. I have an active GA on that account. Will my GA be extended the length of time that my account was missing and who do we contact with the necessary information? Keep up the great work! I never lost faith in the excellent staff of Subeta. I know you are working really hard and it means a lot to me. My pets may just be digital but I really do miss them.

December 31, 1969, 7:00 pm by lull
Avatar Border
User Avatar

my account was deleted and i have since recieved everything but my sPs and GA. will it be possible to get them back?

Leave a Comment

Use @username to mention someone. Supports markdown formatting.